ZOJIRUSHI
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Zojirushi America Corporation will only accept replacement part returns within the first 30 days after the original shipment date. For merchandise returns, please contact the retailer.
Replacement part returns will not be accepted without prior written authorization. Call Customer Service, (800) 733-6270, to obtain a Return Authorization (RA) number. Any items returned without an RA number will be subject to a 15% handling charge.
The RA number must be written on the outside of the package.
Replacement parts must be returned in new, "unused" condition.
No collect shipments or unauthorized returns will be accepted.
We are not responsible for items not received or damaged in shipping.
Returns not meeting the above requirements will be subject to a 15% handling charge.
You will receive your credit within 10 business days. Shipping charges are the responsibility of the customer and are non-refundable.
Return Label
Cut out and affix to your package, please send prepaid.