| Q1. |
Where
can I order replacement parts/filters for my UltraSlim®
Air Purifier or humidifier? |
| Q2. |
Where is my nearest Service Center? |
| Q3. |
Do
the UltraSlim®
Air Purifiers remove dust? |
| Q4. |
How
thin are the UltraSlim®
Air Purifiers? |
| Q5. |
How
quiet are the UltraSlim®
Air Purifiers? |
| Q6. |
How
long do the filters last? |
| Q7. |
How do I clean the inner container of my humidifier? |
| |
| |
 |
| Q1. |
Where
can I order replacement parts/filters for my UltraSlim®
Air Purifier or humidifier? |
| A1. |
Replacement
filters and parts may be ordered from our online Zojirushi
Store or from our Customer Service Department
by calling 800-733-6270, M-F, 8:00 a.m. to 5:00 p.m. PST. Please
have the model number ready when calling. |
| |
|
| Q2. |
Where
is my nearest Service Center? |
| A2. |
Please
see a list of our Authorized Service
Centers to find your nearest Service Center. Please
have the model number ready when calling. |
| |
|
| Q3. |
Do the UltraSlim® Air Purifiers remove dust? |
| A3. |
Yes, the UltraSlim®
Air Purifiers remove dust, pollen and smoke* from the air. (*Toxic
substances of tobacco (e.g. Carbon Monoxide) cannot be removed.) |
| |
|
| Q4. |
How thin are the UltraSlim® Air Purifiers? |
| A4. |
Both UltraSlim®
Air Purifiers are very thin, hence the name. The smaller model (PA-LTC10)
is 5-1/4 inches thin. The larger model (PA-MTC14)
is only 5-1/8” thin! |
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|
| 5. |
How quiet are the UltraSlim® Air Purifiers? |
| A5. |
They are
very quiet, which make them perfect for the bedroom. The smaller
model (PA-LTC10)
is 27dB on low setting. That’s quieter than a soft whisper!
The larger model
(PA-MTC14) is only 21dB on low setting. See how
quiet they are by comparing the noise level listed on our website
with the chart below! |
| Look
how quiet they are!! |
| Noise
Level Comparison Chart: |
| 20dB |
Bedroom
at night |
50dB |
Quiet
office |
| 30dB |
Soft
whisper |
60dB |
Normal
speech |
| 40dB |
Inside
a library |
70dB |
Vacuum
cleaner |
|
| |
|
| Q6. |
How long do the filters last? |
| A6. |
They last
up to 2 years under normal operating conditions. The larger model
(PA-MTC14)
also has a Filter Replacement Indicator to let you know when it’s
time to change the filter. |
| |
|
| Q7. |
How do I clean the inner container of my humidifier? |
| A7. |
Clean the inner container periodically with Zojirushi’s Inner Container Cleaner (CD-K03E) or citric acid every 1 to 3 months. You can purchase the cleaner from our online Zojirushi Store or by calling our Customer Service Department at 800-733-6270, M-F, 8:00 a.m. to 5:00 p.m. PST. Follow these instructions to clean with citric acid: |
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|
• |
Put 1 package of citric acid CD-K03E in a cup and add warm water to dissolve. Pour it into the inner container and fill with water to the maximum water level line. The cleaner may also be substituted with ½ cup of lemon juice from concentrate. If using freshly squeezed lemon juice, please be sure to strain first. |
| • |
Close the upper lid, insert the power plug and press the ON/OFF button to turn the humidifier on. |
| • |
Press the CLEANING button. During cleaning, the CLEANING light will blink. Once cleaning completes and the humidifier beeps, unplug the power plug, detach the upper lid and dispose water from the water removal area. |
| • |
Rinse the inner container with clean water. |
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|
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If none of these answered
your questions, please contact our Customer Service Department at
800-733-6270, M-F 8:00 a.m. to 5:00 p.m. PST or by e-mail here. |
