| Q1. |
Where
can I order replacement parts for my Home Bakery?
|
| Q2. |
Where
is my nearest Service Center?
|
| Q3. |
Can
the Home Bakery make gluten-free bread?
|
| Q4. |
Can
I use my own recipes?
|
| Q5. |
Can
I use home ground or home milled flour?
|
| Q6. |
Can
I use all-purpose flour?
|
| Q7. |
What
if my bread bakes unevenly?
|
| Q8. |
Why
is the crust sometimes thick and/or hard?
|
| Q9. |
When
should I weigh my flour when making bread in my Home Bakery breadmaker?
|
| Q10. |
Why
are the kneading blades loose?
|
| Q11. |
Why
does my Home Bakery sometimes make a knocking noise? |
| Q12. |
What
if I have a “Lid” signal displayed on my front panel
even when the lid is closed?
|
| Q13. |
What
if my bread sticks in my bread pan?
|
| Q14. |
Where
can I get the cycle times for the Home Bakery Traditional (BBCC-V20)
to help me adjust my own recipes?
|
| Q15. |
In
the Zojirushi manual where it calls for eggs, what does “pc”
mean?
|
| Q16. |
Are
the instructions or recipes for the Home Bakery available in other
languages?
|
| |
| |
 |
| Q1. |
Where
can I order replacement parts for my Home Bakery? |
| A1. |
Replacement
parts may be ordered from our online Zojirushi
Store or from our Customer Service Department
by calling 800-733-6270, M-F, 8:00 a.m. to 5:00 p.m. PST. Please
have the model number ready when calling. |
| |
|
| Q2. |
Where
is my nearest Service Center? |
| A2. |
Please
see a list of our Authorized Service
Centers to find your nearest Service Center. Please
have the model number ready when calling. |
| |
|
| Q3. |
Can
the Home Bakery make gluten-free bread? |
| A3. |
Yes,
the Home
Bakery Supreme®
breadmaker (BBCC-X20) comes with a gluten-free bread
recipe, and more can be found on our Recipes
Page. The recipes may be adapted to other models
of our bread makers. The internet is also a good source for gluten-free
recipes as well as other bread recipe books.
(A softer gluten-free bread may also be made by programming the
following suggested cycle times in the Home Made Menu cycle: Preheat
15 minutes, Knead 20 to 30 minutes, turn OFF Rise 1 and Rise 2,
Rise 3 55 minutes, and Bake 55 minutes. Keep Warm optional.) |
| |
|
| Q4. |
Can
I use my own recipes? |
| A4. |
The
recipes in the instruction manual have been specially written
for the Home Bakery breadmaker. We recommend you use the recipes
in the instruction manual whenever possible. However, if you would
like to try other recipes, here are some important things to keep
in mind: |
a. |
Please
be sure that the total amount of ingredients does not exceed the
capacity of the Home Bakery breadmaker. If so, the ingredients
may overflow and cause damage to the machine, which will not be
covered under warranty. A good rule of thumb is: |
|
|
2 lb.
loaf capacity (BBCC-X20, V20, Q20): No more than 5 cups (or 20
oz.) of flour with 2 cups of liquid
1.5 lb. loaf capacity (BBCC-S15, Q15, M15, N15): No more than
4 cups (or 16 oz.) of flour with 1-1/2 cups of liquid |
|
|
1.0 lb. loaf capacity
(BBCC-Q10): No more than 3 cups (or 12 oz.) of flour with 1 cup
of liquid |
b. |
Please be sure to
measure correctly and, if possible, use recipes written for bread
machines. |
| |
|
| Q5. |
Can
I use home ground or home milled flour? |
| A5. |
After
some testing it was determined that it is possible to use this
type of flour. However, the flour has to be measured by weight
and not by volume. This is because the texture of home ground
flour may differ from store bought. Some home ground flour may
be ground too fine or too coarse. Please calculate the weight
required in recipes in the Home Bakery manual by following this
formula for flour: 4 oz = 1 cup of flour. |
| |
|
| Q6. |
Can
I use all-purpose flour? |
| A6. |
Bread
flour is recommended because of its higher gluten content. Gluten
makes the bread dough more elastic which improves the rise and
texture of the finished product. All-purpose flour is best suited
for making pancakes, waffles and cookies. |
| |
|
| Q7. |
What
if my bread bakes unevenly? |
| A7. |
Make sure that the two kneading blades are pointing in the opposite
direction before you start adding ingredients. This will ensure
that the ingredients will be kneaded thoroughly. Uneven loaves
could also be the result of dough that is too dry. Watch the dough
through the viewing window during kneading and if it seems dry,
add water or milk one teaspoon at a time, waiting to give the
dough time to absorb the moisture, until the right consistency
is reached. |
| |
|
| Q8. |
Why
is the crust sometimes thick and/or hard? |
| A8. |
A
thick and/or dark crust usually means there is too much flour
in your recipe. This could be caused by flour that was not measured
accurately, or flour that is too old or too dry. To remedy this,
reduce the amount of flour by two tablespoons; or use milk instead
of water; or use the sandwich setting (if available). If this
still does not provide favorable results, please contact our Customer
Service Department for assistance by calling 800-733-6270, M-F,
8:00 a.m. to 5:00 p.m. PST. Also see Question 5, “Can I
use home ground or home milled flour?” |
| |
|
| Q9. |
When
should I weigh my flour when making bread in my Home Bakery breadmaker? |
| A9. |
We
recommend you weigh your flour when the bread doesn’t rise
properly, the loaf is too dense or the crust is too hard. Please
see below for guidelines:
1 cup of White Bread Flour equals: 4.37 oz. or 125g
1 cup of Wheat Bread Flour equals: 4.2 oz. or 120g |
| |
|
| Q10. |
Why
are the kneading blades loose? |
| A10. |
This is perfectly
normal. The kneading blades are designed to turn easily 1 to 2 inches
in either direction around the shaft. If you turn the pan upside
down and the kneading blades fall out, this is also normal. |
| |
|
| Q11. |
Why
does my Home Bakery sometimes make a knocking noise? |
| A11. |
This may be
the result of dough that is too hard and dry. The knocking noise
is the result of the hard dough being “thrown” against
the sides of the baking pan. Add water or milk one teaspoon at a
time, until the dough forms a ball. If the Home Bakery breadmaker
continues to make knocking noises, check to be sure that the baking
pan is locked in place in the machine. If your Home Bakery breadmaker
is old, you may need to replace the lock springs. If none of the
above reduces the knocking noises, please call our Customer Service
Department for assistance at 800-733-6270, M-F, 8:00 a.m. to 5:00
p.m. PST. |
| |
|
| Q12. |
What
if I have a “Lid” signal displayed on my front panel
even when the lid is closed? |
| A12. |
Please press
down on the lid to ensure that it is closed. If “Lid”
is still displayed, make sure the baking pan is seated properly.
If “Lid” is still displayed, contact one of our service
centers in your area or our Service Department for assistance at
800-733-6270, M-F, 8:00 a.m. to 5:00 p.m. PST. |
| |
|
| Q13. |
What
if my bread sticks in my bread pan? |
| A13. |
The nonstick
baking pan provides excellent release; however, the kneading blades
sometimes make the bread difficult to remove. If this happens, allow
the bread to cool at least 15 minutes in the pan before attempting
to remove the bread. If necessary, twist the two wing nuts that
are under the pan in both directions to help release the kneading
blades from the loaf. Protect the nonstick interior of the pan from
scratches by not using sharp knives to cut or pry out the bread
and do not use anything abrasive to wash the pan. |
| |
|
| Q14. |
Where
can I get the cycle times for the Home Bakery Traditional (BBCC-V20)
to help me adjust my own recipes? |
| A14. |
The cycle
times for the Home Bakery Traditional (BBCC-V20) is published here.
Please note that the cycle times are automatically adjusted according
to temperature, and may not be exact. |
| |
|
| Q15. |
In the Zojirushi manual where it calls for eggs, what does “pc”
mean? |
| A15. |
It should
mean pieces, 1 pc = 1 egg |
| |
|
| Q16. |
Are
the instructions or recipes for the Home Bakery available in other
languages? |
| A16. |
The instructions
and recipes are only available in English. |
| |
|
| |
If none
of these answered your questions, please contact our Customer Service
Department at 800-733-6270, M-F 8:00 a.m. to 5:00 p.m. PST or by
e-mail here.
|
