| Q1. |
Where
can I order replacement parts for my vacuum bottle? |
| Q2. |
How
can I maximize the effectiveness of my vacuum bottle? |
| Q3. |
How
can I clean my vacuum bottle? |
| Q4. |
What
if my vacuum bottle leaks from the stopper? |
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 |
| Q1. |
Where
can I order replacement parts for my vacuum bottle? |
| A1. |
Replacement
parts may be ordered from our Customer Service Department by calling
800-733-6270, M-F, 8:00 a.m. to 5:00 p.m. PST. Please have the model
number ready when calling. |
| |
|
| Q2. |
How can
I maximize the effectiveness of my vacuum bottle? |
| A2. |
Preheat or precool your
vacuum bottle by filling with hot or cold water, attaching the stopper
and let stand for at least five minutes. Empty the water and fill
with the desired beverage. |
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|
| Q3. |
How can
I clean my vacuum bottle? |
| A3. |
Always
rinse out your vacuum bottle after each use and rinse the stopper
under running water. Do not immerse the vacuum bottle in water or
place in a dishwasher to clean. The exterior, stopper and cup(s)
can be cleaned using a moist sponge or soft cloth and mild dishwashing
liquid. The interior can be cleaned using a mild dishwashing liquid
and then rinsed thoroughly. |
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|
| Q4. |
What if
my vacuum bottle leaks from the stopper? |
| A4. |
The leaking may be caused
by liquid that is trapped inside the spout, or moisture remaining
in the cup or cup/cap. To alleviate this, allow liquid to completely
drain back into the bottle after pouring and before closing the
spout. Close the spout and shake the bottle to expel any excess
liquid that may still be in the spout. Wipe away moisture from the
cup or cup/cap before closing. Be sure to unscrew the stopper and
rinse under running water after each use. |
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|
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If none of these answered
your questions, please contact our Customer Service Department at
800-733-6270, M-F 8:00 a.m. to 5:00 p.m. PST or by e-mail here.
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