Zojirushi’s Home Bakery Virtuoso® Breadmaker (BB-PAC20)


Making bread at home may not sound easy, but it’s a simple, satisfying process when using our Home Bakery Virtuoso® Breadmaker (BB-PAC20). An art form that requires high-quality ingredients, superior equipment and a careful, artisan process, bread-making is a craft that can surprisingly be accomplished by both a novice and an expert.

We’ve designed the Home Bakery Virtuoso® Breadmaker to take the guesswork out of bread baking, without sacrificing any of the nuanced steps that create delicious loaves. The basic process for making bread in our breadmaker is straightforward: put in wet ingredients, put in dry ingredients, add yeast into a small well on the top, choose the setting and let the machine go to work. This simple process takes the age-old know-how for making classic loaves and streamlines it so that anyone can make bread. One of the key features of the machine is the dual kneading blades. These blades mix the ingredients evenly, thoroughly combining the flours, liquids, yeasts and seasonings into a smooth dough. The breadmaker keeps the dough at the correct temperature for rising, then bakes the bread on all sides, including the top, thanks to the built in lid heater.

BBPAC_Open Lid_Small

The Home Bakery Virtuoso® Breadmaker has three inspired and innovative settings that make it the choice of bakers. The quick baking setting makes bread in a little over two hours. The exclusive Home Made setting allows expert bakers to set their own knead, rise and bake time—and the gluten free setting adjusts the time and temperature to make flavorful gluten free bread with a perfect crust. This versatile breadmaker can even make quick breads, pizza dough, sourdough starter, even jam and meatloaf!

As with all of our products, we’ve made it easy to use with a large LCD display, a big window on the lid so you can watch every part of the bread making process, and a measuring cup and spoon accessory. The machine is easy to clean, as the nonstick inner pan can be removed for washing. And best of all, we’ve included an instructional DVD and over 100 recipes in the breadmaker booklet, so you can quickly get started.


Breadmaker makes a traditional 2-lb. horizontal loaf

You’ll find many recipes on our website, and one of our favorite bakers, gfJules, has expert tips on using our machine. Our owners love our Home Bakery Virtuoso® Breadmaker, too. Over 1100 reviewers have given this machine a compiled 4.5 stars on Amazon.com!

We know you’ll love this breadmaker as much as we do… and look forward to your comments below!

82 thoughts on “Zojirushi’s Home Bakery Virtuoso® Breadmaker (BB-PAC20)

  1. Hello, I just started a sourdough gluten free culture and I’m very excited to try it in my breadmaker. Which setting would you recommend? The sourdough starter setting or the gluten-free setting? Thanks!

  2. My coffee maker exploded and soaked my wife’s BB-PAC20 Operating Instructions & Recipes manual. Where can I purchase a replacement?

  3. Hi! I just purchased the zoj virtuoso and I made my first loaf and it was delicious but WAY too tall and big. I converted an 1.5 pound to 2 pound but my question is could I just use the 1.5 recipe and not convert it that way it won’t be so big and so much??

      • Hi, if I make 1.5 pound, do I need to change the baking time manually or just use the setting for basic white bread? Thanks

        • Hi Ivy, if you’re following the recipes in the manual, then you would use the regular basic or quick basic course. If you’re using other recipes, we can’t really advise, but you should be able to use the same course. Please let us know how it goes!

    • Hi Rebekah:

      I have the Virtuoso Plus and I also found the 2-lb loaf (the only option under the basic white bread setting) to be too tall. I tried a 1.5-lb recipe from another cookbook I have and it was perfection! I did 2 or 3 loaves with the recipe and it was perfect each time and best of all, it was the perfect height. I’ve made toad and French toast with it.. I used the Basic cycle with the medium crust.

      So I decided to try 100% whole wheat using the same cookbook. The loaf was dense and heavy.

      So for my next loaf, I decided to go with the recipe from the Zojirushi book, which included vital wheat gluten and it was the 2-lb loaf. Because whole wheat doesn’t rise as well, I was counting on getting a loaf of the right height. Sure enough, the loaf was well-risen, the perfect height, and the crumb was as good as anything you’d find commercially. I used the whole wheat cycle.

      I’ve had bread machines in the past, but have coveted the Zojirushi brand because of the loaf-shaped loaf. Additionally, it’s very quiet and doesn’t “walk” the way some of my older ones have.

  4. What is the optimum temp of the liquid ingredients before u place it in the baking pan, About 70 degrees? We keep our house temp about 64 degrees. I created loaves with the the ingredients at our room temp, liquids, eggs, yeast and solid ingredients also. Then I had the liquid ingredients at about 105 degrees, about what I would do when I manually develop a loaf. I guess that wasn’t a good idea. The manual doesn’t really tell you the initial temp u should have ur ingredients at. And having the default rest period at 9 minutes doesn’t seem to be the answer. The Yeast is good just FYI. What do u think?

    • Hi Gary, as long as your home is not below 50°F or above 77°F, there is no need to adjust the temperature of the water. The breadmaker has a preheat or rest cycle during which the heater turns on and off depending on ambient temperature, to stabilize the temperature of the ingredients in the baking pan. If you’re still having trouble, please give our friendly customer service team a call, they’d be happy to help! Call 800-733-6270 anytime Monday-Friday from 8:00AM-5:00PM PST, or send them a message at support@zojirushi.com.

  5. How do I make the bread shorter is there some way to adjust the basic white bread to make it not go so tall please.

  6. Is it possible to make a smaller loaf 1 or 1.5lb in your Zojirushi Home Bakery Virtuoso 2-Pound Bread Maker by adjusting the ingredients?

  7. I am a first time user of the zojirushi breadmaker. I have put in all the ingredients and selected the course and pressed the start button. The rest is displayed on the screen. May I know if I need to do anything else or leave it to run by itself? How long do I have to wait before it starts to knead?

    • Hi Elaine, the REST cycle is designed to stabilize the temperature of the ingredients prior to kneading, and takes about 30 minutes on regular courses. If you’d prefer to turn it off and have the unit go straight into the KNEAD cycle, please follow the directions on page 9 of your user manual if your model number is BB-PAC20.

  8. How do you adjust the time and temperature for gluten free bread, since I don’t have a special button for “gluten-free”. I have model BB-CEC20.

  9. Hi, I’ve been using Zojirushi bread makers for almost 20 years. The BB-CC 20 is the third one I have. I have the impression that the oven temperature is a little low, is there a procedure to check and validate it? I have the instruments I need, only need the procedure. Thanks!

    • Hello! Sorry to hear you’re having trouble. It could be an issue with the recipe. Would you mind contacting our customer service team, and they should be able to troubleshoot with you. And if, it is a problem with the temperature, they can help you make arrangements with a repair center. If you’d like, give them a call anytime Monday-Friday from 8:00AM-5:00PM PST by dialing 800-733-6270 (press 1), or email support@zojirushi.com for further instructions. We hope this helps!

      • Thank you! Sorry I couldn’t reply earlier, I was out of the country… Anyway, I am sure there is not a recipe problem, I am baking by this recipe for many years, across three generations of Zojirushi bread-makers.
        I resolved today to make some tests and here are the results:
        – machine takes 630 to 637W of power when the heaters are on, which cycles, being off about 40% of the time.
        – Inside the pan, temperature stabilizes at 273-275F after 30 minutes of baking (with a thermometer fixed on the front interior side of the empty pan and the cover closed), and I think this temperature is way too low.
        – I blocked the cover switch and I took an IR photo of the element(s) on the inner side of the cover, with the cover open, and it looks that the lower left quarter stays way cooler than the rest ( and that explains why my bread started growing lumpier on one side (always the same). I’ll call Customer Support, but I am quite disappointed, I shouldn’t give the old machine away 🙁
        Thank you again for advice!

  10. I tried to make a gluten free bread using a home made cycle, but at the end of the knead cycle I opened the lid to smooth off the top of the dough and when I closed it the machine started to knead again instead of going into the rise cycle. I tried to cancel that cycle to go into rise, but it just kept restarting kneading. Does it restart the knead cycle from the beginning if the lid is opened? This doesn’t work well with gluten free recipes. Also why can’t we change the crust setting on home made cycles? I would think that should be possible. And, is it normal for the machine to make a “grinding” sound intermittently during the kneading process?

    • Hi Jodi, I’m sorry to hear you’re having trouble with the home made cycle. Would you mind giving our customer service team a call, since they would be able to better help you with your questions and issues. If you’d like, give them a call anytime Monday-Friday from 8:00AM-5:00PM PST by dialing 800-733-6270 (press 1), or email support@zojirushi.com for further instructions. We hope this helps!

    • Hi Tina! We are only able to guarantee recipes that we have tested, such as the ones found in the instruction manual or on our website. The recipes in the instruction manual have been specifically written for the Home Bakery Virtuoso. We have not tested any box mixes and find that often times will require adjustments per the suggestions and instructions of the box mix manufacturer.

      Please feel free to reach out to us if you have any further questions!

    • Hi Sarah! The baking temperature of the Home Bakery Virtuoso depends on the CRUST CONTROL selected. There is no set temperature, as the unit is pre-configured and self-adjusts depending on the size of the loaf (either a 1.5 lb. recipe or 2 lb. recipe). It can range at approximately 248 °F to 302 °F. Hope this helps!

  11. Hello, I just received the Zojirushi BB-PAC20 for Xmas and I have high hopes for it, as I intend to use it to make GF loaves. However, I’m quite confused as everything I’ve read about GF bread in a bread machine (including posts on your blog by GF Jules https://www.zojirushi.com/blog/?p=1996) indicate that you should not punch down GF bread, and multiple rise cycles are not necessary for GF bread. Yet the GF setting on my machine indicates 2 Punch downs and 3 Rise Cycles for the GF Course. I thought the GF Course should be only 1 rise? Can you explain? Thank you

    • Hi Gina! The preprogrammed gluten free course was specifically designed to achieve the best results when baking gluten free bread recipes. Although there is research indicating that one rise is best for gluten free breads, after thorough testing and research we found that our gluten course works best when using our bread machine.

  12. I have a Zojirushi BB-PAC20. I have had it for alomost two years without any problems. Actually, I love this machine. Today I went to bake a loaf and the select course button would only let me choose regular or quick and jam, cake or sourdough. When pushing the ‘select course’ button, the indicator skipped over the basic, wheat, gluten free, and dough catagories. Please advise.

  13. Hello,
    So far, I love my BB-PAC20 bread machine. I have tried a few recipes on the manual that came with it. However, I would like to try some hearty bread types. Do you have a bread machine recipe book that you can recommend for this machine? Thank you and I am looking forward to receiving your recommendation.

  14. I have the PAC20, and want to just knead some dough (milk bread) for 20 min. I’m using the home made program and turned off everything except knead. If just noticed that the heater must be on, because it is quite warm. Is this standard? What temperature does it maintain during knead only?

  15. Hello where can I purchase this in Uk or Germany possibly. I have been searching everywhere and the USA is too expensive on PP
    many thanks


  16. I enjoy my PAC20 and have made hundreds of loaves, hundreds more rolls, etc. since purchasing in Nov 2016. I use the Home Made cycle extensively, adjusting the kneading time and rises as needed for the different types of bread I make. However, I sorely miss the ability to use the Crust Control in the Home Made cycle – I’ve tried increasing the bake time but don’t get the same results. Any chance that will get added in a future model?

  17. what is the difference between BB-PDC20BA and BB-PAC20BA.

    Both are available online from Amazon but I’m having a hard time understanding the difference of the BB-PDC20BA (Plus model) to pay the extra money for it.


    • Hi Manish, thank you for your interest in our breadmaker! The BB-PAC20 is an older model and has been replaced by BB-PDC20. PDC20 has tons more new courses like Multigrain, Salt Free, Sugar Free, Vegan and European Course that the PAC20 didn’t. This is in addition to the Gluten Free, Sourdough Starter, Wheat, Quick and other courses that the older model had. The LCD is also a bit different in that you select the course number printed on the lid, instead of an arrow inside the LCD moving to select the course.

      If you have any other questions, please feel free to write back, or reach out to our customer service team to speak with someone over the phone! https://www.zojirushi.com/app/customer_service/entry

  18. I can’t get the bread loaves to come out of the pan. They get stuck on the paddles and no matter how much I shake, tap or pry, I can’t get the loaf out. Eventually I have to tear apart the loaf to remove it. Any tips?

    • Hi Debbie, have you tried wiggling the wing nuts on the bottom? That will make some room for the kneading blades to come out. It also may help to make sure the kneading blades are in all the way before placing the ingredients.

      This video is for a newer model, but at 2:03, there’s a section about getting the bread out of the pan. https://youtu.be/p2-M4FQvxys

      Please let us know if it works!

  19. I’m trying to bake a bread on course 1 and after a couple of hours, I see uncooked dough that’s partially risen. So far so good. But the worrisome part is the clock and the time to finish display is blank, as if the unit were unplugged. The last time I checked, it showed a finish time of 4:45pm. It’s now 4:10 and the unit looks to be dormant and non operational. Is this normal?

  20. I have model BB-PAC20

    We love it but it is making the bread high on one end and low on the other. It resembles a Hippopotamus. Do I need to adjust the paddles. Any suggestions.

  21. Two questions: what does the vegan option do to the process? All my breads are going to be vegan and whole/multi grain.
    Can I select any temperature setting? Some bread makers allow 42 degrees to culture yogurt. Wondering if I can do that with the Virtuoso?
    When do you expect this model to be back in stock. Thanks so much

  22. I have the BB-PDC20. I want to try the homemade course mode. In order to come up with my own settings, I am curious as to the times and temperatures used in the pre-set courses.

    I appreciate the “Course Overview” in the manual that uses a grid-line to show comparable time lengths of Rest, knead, rise and bake of the various pre-set courses. However, I would like the actual times of each of these settings. Is this information available? As mentioned above I would also like the baking temperatures used for each course.

  23. I have noticed that one of the blades in my bread maker moves in a more forceful way. Is that normal? I have noticed some of my bread does mot mix well

    • Hi Rose,

      From the description of your issue, it sounds as though one kneading blade is stripped. Over time, depending on the usage of the bread machine, the baking pan and kneading blades will eventually wear and would need to be replaced.

      Please check the kneading blades and see if they are worn out. It is normal for the blades to have a play up to 2 inches. They are supposed to be loosely fit on top of the shaft. The kneading blades are designed to turn easily 1 to 2 inches in either direction around the shaft. If you turn the pan upside down and the kneading blades fall out, this is also normal.

      However, the blade should catch onto the shaft when you turn it with your finger. If the kneading blade spins freely without catching the shaft, this indicates wear. Replacing the kneading blades would resolve this issue.

      Please let us know if this doesn’t answer your question. Thank you for using our breadmaker!

  24. I purchased the Zojirushi BB-PDC20 and loved it! I made bread 2 and 3 times a week. Then my husband and I went low carb and I did not make bread for 5 or 6 months. I was going to make homemade bread for the cuban sandwiches that I usually make but the maker will not go passed the “REST” cycle. I waited over an hour with nothing. Then I tried to change the setting and still nothing worked. What can I do to have my bread maker work again?

    • Hi Candida, thank you for using our breadmaker! I think we might be able to better assist you over the phone, as we can’t tell if the LCD panel is not changing, or if the breadmaker isn’t kneading. Can you please call us at 1-800-733-6270? Thank you!

  25. Hi. First I want to say, I love my BB-PAC20 bread machine. I’m having a problem with it. The LCD panel indicates it is kneading and I detect a faint pulsing noise like it use to make when operating properly, but the kneading blades aren’t moving. Not sure what I need to do. Please advise.

    • Hi Ray, we’re happy to hear you’re enjoying your BB-PAC breadmaker! A few things could be causing your problem:

      We can think of a few problems that may be causing the issue.

      1. The pan is getting worn and the shaft is not turning. Try testing the pan by turning the wing nut on the bottom side of the pan. If it’s hard to rotate, then the pan needs to be replaced.

      2. The kneading blade is worn out. Try testing the kneading blade by putting it on the shaft and turning it with your fingers. If it turns freely and is not catching onto the shaft, the kneading blade(s) needs to be replaced.

      3. This is less likely, but if the parts have been recently replaced or do not show wear, then we would recommend to follow the recipe by weighing the ingredients. It’s possible the dough needs a bit more moisture.

      Replacement parts can be purchased from our parts store here: https://www.zojirushi.com/app/spare_parts/category/list, but if you suspect other reasons, we’ll be happy to trouble shoot with you over the phone! 800-733-6270

  26. I love my Virtuoso. The only problem is LCD panel where tits so difficult to read the display as it is not back lit. Not sure if it’s the problem with only my machine or that’s the design.

    • Hi Alok, we’re glad you love the Virtuoso! Customers may sometimes experience difficulty seeing the arrow on the bottom row of the display depending on where the unit is placed on their counter. The arrow will appear directly behind the menu setting. Due to a possible shadow and the fixed display screen, you may want to try moving the bread machine to another area in your kitchen with different lighting, or to a lower counter if possible. We hope this helps! Happy Baking!

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