FAQ


If none of these answered your questions, please contact our Customer Service Department
at 800-733-6270, M-F 8:00 a.m. to 5:00 p.m. PST or by e-mail here.

Home Environment

A: Replacement filters and parts may be ordered from our online Zojirushi Parts & Accessories page or from our Customer Service Department by calling 800-733-6270, M-F, 8:00 a.m. to 5:00 p.m. PST. Please have the model number ready when calling.
A: Please see a list of our Authorized Service Centers to find your nearest Service Center. Please have the model number ready when calling.
A: Yes, the UltraSlim® Air Purifiers remove dust, pollen and smoke* from the air. (*Toxic substances of tobacco (e.g. Carbon Monoxide) cannot be removed.)
A: Both UltraSlim® Air Purifiers are very thin, hence the name. The smaller model (PA-LTC10) is 5-1/4" thin. The larger model (PA-MTC14) is only 5-1/8" thin!
A: They are very quiet, which make them perfect for the bedroom. The smaller model (PA-LTC10) is 27dB on low setting. That's quieter than a soft whisper! The larger model (PA-MTC14) is only 21dB on low setting.
A: They last up to 2 years under normal operating conditions. The larger model (PA-MTC14) also has a Filter Replacement Indicator to let you know when it's time to change the filter.
A: Clean the inner container periodically with Zojirushi's Inner Container Cleaner (CD-K03E) or citric acid every 1 to 3 months. You can purchase the cleaner from our online Zojirushi Parts & Accessories page or by calling our Customer Service Department at 800-733-6270, M-F, 8:00 a.m. to 5:00 p.m. PST. Follow these instructions to clean with citric acid:

1. Put 1 package of citric acid CD-K03E in a cup and add warm water to dissolve. Pour it into the inner container and fill with water to the maximum water level line. The cleaner may also be substituted with 1/2 cup of lemon juice from concentrate. If using freshly squeezed lemon juice, please be sure to strain first.

2. Close the upper lid, insert the power plug and press the ON/OFF button to turn the humidifier on.

3. Press the CLEANING button. During cleaning, the CLEANING light will blink. Once cleaning completes and the humidifier beeps, unplug the power plug, detach the upper lid and dispose water from the water removal area.

4. Rinse the inner container with clean water.