FAQ


If none of these answered your questions, please contact our Customer Service Department
at 800-733-6270, M-F 8:00 a.m. to 5:00 p.m. PST or by e-mail here.

Other Electric Products

A: If you have checked the troubleshooting section of the instruction manual and need further assistance, please contact Customer Service here.
A: It is difficult to get an accurate reading with a home use equipment such as an infrared thermometer. The Zojirushi indoor electric grill and electric griddle are designed to work with a fluctuating heater to keep the cooking surface from overheating. This fluctuation in the heat source would yield inaccurate readings with an infrared thermometer.
A: Unusual amounts of smoke may be produced if the grill has food residue buildup on the surface especially on the underside. Please refer to the instruction manual for cleaning and maintenance procedures. The instruction manuals are available for download here.
A: After the grill is turned off and unplugged carefully wipe it with a soft paper towel or cloth while the grill is warm. Once the grill is cool wash with a soft sponge and mild dish washing liquid while being careful that the temperature control receptacle does not get wet. Be sure to clean the underside as well. Wipe and dry it with a soft cloth. Do not submerge in water or place it in the dishwasher.
A: The cooking plate is not dishwasher safe. It should be wiped down with a soft paper towel or cloth while the plate is warm. Once it’s cool clean it with a soft sponge, mild dishwashing liquid and warm water. Wipe and dry it with a soft cloth. Do not submerge the plate in water.
A: More recipes can be found on our Other Electric Product Recipes page. Subscribe to our monthly newsletter so you don’t miss out on new recipes.
A: Replacement parts may be ordered from our online Zojirushi Parts & Accessories page or by calling our Customer Service Department at 800-733-6270, M-F, 8:00 a.m. to 5:00 p.m. PST. Please have the model number ready when calling.
A: Magnetic power cords are generally safer to use, especially for appliances that are used on tabletops. It is designed so that the power cord comes off of the appliance easily when the cord is accidentally pulled or stepped on, and helps prevent injuries and scalds.
A: Please see a list of our Authorized Service Centers to find your nearest Service Center. Please have the model number ready when calling.