FAQ


If none of these answered your questions, please contact our Customer Service Department
at 800-733-6270, M-F 8:00 a.m. to 5:00 p.m. PST or by e-mail here.

Other Electric Products

A: Replacement parts may be ordered from our online Zojirushi Parts & Accessories page or by calling our Customer Service Department at 800-733-6270, M-F, 8:00 a.m. to 5:00 p.m. PST. Please have the model number ready when calling.
A: Magnetic power cords are generally safer to use, especially for appliances that are used on tabletops. It is designed so that the power cord comes off of the appliance easily when the cord is accidentally pulled or stepped on, and helps prevent injuries and scalds.
A: Please see a list of our Authorized Service Centers to find your nearest Service Center. Please have the model number ready when calling.
A: The method used is called “Edge Wave”. The waves help avoid hand cuts when handing the boxes.