A: Replacement parts may be ordered from our online Zojirushi Parts & Accessories page or by calling our Customer Service Department at 800-733-6270, M-F, 8:00 a.m. to 5:00 p.m. PST. Please have the model number ready when calling.
A: Zojirushi SlickSteel® Finish is an alternative to our nonstick coating. They are non-coated on the inside and instead use an electrically charged polishing process to treat and finish the interior. The result is a corrosion resistant surface that repels foreign substances and stains, creating a smooth and ultra-clean stainless steel environment for your food and beverages. Also visit our Blog Page to learn more.
A: Always rinse out your food jar after each use and rinse the stopper under running water. Do not soak the food jar in water or place in a dishwasher to clean. The exterior can be cleaned using a moist sponge or soft cloth and mild dishwashing liquid. The interior can be cleaned using a mild dishwashing liquid and then rinsed thoroughly. Please refer to your instruction manual for more.
A: The food jar SW-GCE36 has a fill line inside indicating how much can be filled. Overfilling your food jar above this fill line may cause contents to leak or the lid to open accidentally, and could be dangerous.