FAQ


If none of these answered your questions, please contact our Customer Service Department
at 800-733-6270, M-F 8:00 a.m. to 5:00 p.m. PST or by e-mail here.

Vacuum Insulated Lunch Jars

A: Replacement parts may be ordered from our online Zojirushi Parts & Accessories page or by calling our Customer Service Department at 800-733-6270, M-F, 8:00 a.m. to 5:00 p.m. PST. Please have the model number ready when calling.
A: All food contact area including the inner bowls and lids are BPA-free.
A: Always wash the lunch jar with a soft sponge dipped in lukewarm water and a mild dishwashing liquid. Do not soak the lunch jar or place in the dishwasher.
A: The inner bowls are not dishwasher safe and should be hand washed with a soft sponge and a mild dishwashing liquid. The inner bowls (not the lids) are microwave safe except for model SL-XCE20.
A: Preheat or precool your lunch jar by filling with hot or cold water and let stand for at least five minutes. Empty the water and put in the inner bowls.
A: The main bowl may become difficult to open if the lid has been damaged or if the bowl has been filled with a soup or extremely hot foods. The main bowl is a replaceable part available for purchase from our online Zojirushi Parts & Accessories page or by calling our Customer Service Department at 800-733-6270, M-F, 8:00 a.m. to 5:00 p.m. PST. Please have the model number ready when calling.
A: When the soup bowl is filled with hot foods, some pressure may build up inside. In this case, push a small stick with a rounded tip or similar tool into the holes in the center of the lid to release the pressure. Please be careful not to damage the valve packing.