When designing our products, we choose our materials very carefully. We also consider how these materials are put together, with an eye towards functionality, practicality, ease of use, and maintenance. We’ve designed a mesh Safety Net into our water boilers, and this small component protects the dispensing mechanism in a smart way.
The Safety Net is a small, basket-shaped piece of metal mesh, fixed to the bottom of the inner containers of our water boilers upside-down. It prevents pieces of limescale or other debris from entering the dispensing mechanism, which pumps water so it can be dispensed. Limescale, which is generally comprised of calcium and other minerals naturally found in water, can build up inside the water boiler through normal use. Over time, limescale flakes off into small pieces that can get into the dispensing mechanism of the water boiler, preventing the machine from working properly. The machine makes a “grinding” sound when water is dispensed and eventually breaks. The mesh Safety Net acts as a filter that blocks rogue flakes of limescale from entering the water boilers’ dispensing mechanisms, and as a result, protects it.
Aside from making sure the filter is always in place when in use, we recommend treating your water boiler with our Citric Acid Cleaner once every three months. Doing so will remove limescale even before they flake off. Simply dissolve one packet of the Citric Acid Cleaner in a cup of warm water. Pour the mixture into your empty water boiler and fill the inner container with water. Close the lid and turn the machine onto the cleaning cycle, as per the instruction manual. Once the cycle finishes – usually about an hour later – unplug the machine and empty out the water. The final step is to rinse and dispense resulting in your water boiler becoming just like new! Check out our instructional video and if you ever lose your Safety Net, remember that a replacement can always be purchased from our Parts & Accessories store!
Stay tuned for next month’s Design Explained, where we talk about more smart and innovative features built into our products!