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The Voices of Zojirushi – Marilyn!

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We hope you’re enjoying our Voices of Zojirushi series. We’ve enjoyed sharing perspectives from Jesse, Seitaro, Saori, Nao, Amy and Manny with you.

This month, we visit with Marilyn, our North American Marketing Manager. She works closely with the Vice President of Marketing on everything from product research and development to campaigns and promotions to advertising and public relations.

Marilyn’s unique background–born in Los Angeles, moved to Tokyo when she was eight years old, and returned to Southern California as an adult–gives us such interesting insight into her career at Zojirushi.

Marilyn, start off by telling us what inspired you to work at Zojirushi?

As with most Japanese Americans, I grew up using Zojirushi products and was familiar with their reputation, so it was a no-brainer for me. What keeps me at Zojirushi though, is knowing that the products I help develop bring joy and convenience to others. I love it when new people I meet can’t wait to tell me how much they love their Zojirushi products!

Marilyn’s Tuff Mug has been through the ringer, but still works like a  champ

That’s got to be the best feeling. Since you help to develop and market Zojirushi products, how do you believe our corporate philosophy of Creating a Quality of Life influences you?

When developing products or creating marketing materials, I think of our customers a lot. How would this product benefit our customers? How can I make this product better, so it’s easier to use, easier to clean, or more useful? What would our customers like to read in our newsletters or on our website? By thinking of these Hows, Whats and Whys, I hope to make the lives of everybody who interact with us and our products in any way, better.

For example, as a manufacturer of household appliances, safety is one of the most important qualities at Zojirushi. How can we design the cord so the unit isn’t pulled off the counter accidentally? What can we do to prevent burns? How can we make it child-proof? What happens when someone struggles to open a lid or cook something better? These are the questions asked every day at Zojirushi and implemented into our products.

Since you’re so close to the products, tell us about your favorite product and one you’d like to see created in the future?

My favorite Zojirushi product is the Tuff Mug I’ve been using since I started working for Zojirushi in 2002. It’s scratched, beat-up and dented, but still works amazingly well. Newer mugs have better design features like a disassembling lid and are much lighter, but there’s something about this mug that I just can’t get rid of it (including the lipstick stain on the lid because the lid doesn’t disassemble)!

And as someone working in product R&D, I have lots of great ideas under my sleeve, but I wouldn’t mind taking a step backwards and having a glass-lined vacuum bottle in our lineup. I remember a day in elementary school when I dropped my glass-lined vacuum bottle and it shattered, spilling barley tea all over the place, but glass is so much easier to clean and keep sanitary.

Marilyn enjoys cooking takoyaki with friends who join her in turning batter into balls

We do love our Zojirushi bottles! We know barley tea was your drink of choice in elementary school, but what can you tell us about your favorite dish now, especially one that’s made using a Zojirushi appliance?

Takoyaki. Growing up in Tokyo, I would’ve never thought of making takoyaki at home (it’s more of a Western Japan thing), but it’s so fun to make when we have guests over. I also enjoy using the griddle to make French toast and hash browns on Sundays.

Thank you, Marilyn, for sharing your thoughts with us today. Any last thoughts?

If there’s one thing about Zojirushi I would say, it’s this: Dedication. The dedication each employee has for this brand always amazes me. Everybody works hard to make the best product they can think of, help customers as much as possible, or try to provide the best Zojirushi experience for every single customer. It keeps us fresh and inspired!

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We hope you enjoyed meeting Marilyn, and stay tuned for our next voice, next month!

The Voices of Zojirushi – Manny!

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We hope you’ve enjoyed the past few posts about our team members. This month, we get an inside view into Manuel, one of our Repair Technicians. Manual, who goes by Manny, is one of the newer members of the Zojirushi family, having been with the company for two years.

We caught up with Manny and learned more about his experiences with Zojirushi.

Manny, tell us what inspired you to work at Zojirushi?

I had previously worked for a Japanese company and I really enjoyed learning so much from a new culture. Being a Latino, I felt an affinity for Japanese culture, and knew that I wanted to continue in a Japanese environment.

Miso ramen with tender pork chashu

Since you find Japanese culture so interesting, tell us a bit about your experience with Japan. Have you ever been to Japan? What’s your favorite part of the culture and food? 

I’ve never been to Japan but it’s definitely a place I would like to visit in the near future. My favorite Japanese food is miso ramen with a combination of chashu. The most interesting experience I have encountered is leaning the culture, the food, and the language.

How do you find Zojirushi’s Japanese heritage and your position at the company embodies the company’s mission–Creating a Quality of Life–for customers?

As a technician I represent the company, so I take my repairs very seriously, making sure that the quality of my work meets Zojirushi’s high standards. [That attention to detail is a really important part of Zojirushi’s heritage.] We try to create a good quality of life with our products and I believe our vacuum bottles inspire customers to take care of the environment, because not every plastic bottle gets recycled. Global warming is happening and we have to take care of our planet because we only have one.

A cache of rice cooker pans from current and discontinued models, used when performing testing on customers’ rice cookers

Much of our product design focuses on practicality, quality, craftsmanship, sustainability and stylishness. Do you have a favorite product? And what would you like to see as the next great Zojirushi product?

I would have to say the bread machine is one of my favorite products. It has evolved from a practical product to this amazing multifunctional bread machine. Also, consumers are really liking pressurized multicookers because it reduces a lot of the cooking time, so I would have to say a ‘ZojiPOT’ would be awesome to have in our lineup.

Manny, thank you so much for sharing your experiences with us. We have to know, since you love food and Zojirushi products. Do you have a favorite Zojirushi recipe? How did it turn out?

The lemon pound cake is my favorite recipe. I would like to see if a customer can make a great Mexican rice recipe. I would definitely try that!

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Thanks to Manny for sharing with us, and we hope you enjoyed meeting him! Stay tuned for next month’s Voice of Zojirushi.

The Voices of Zojirushi – Amy, Social Media Manager!

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We have a wonderful treat this month – a chance to get to know Amy, Zojirushi’s Social Media Manager!

Amy started at Zojirushi as a Customer Service Representative and then became part of the Marketing Team managing the Zojirushi social media accounts on Instagram, Facebook and Twitter. Amy’s multifaceted passion for connecting with Zojirushi customers and fans is just one of reasons we’re excited to share her with you!

Amy, you’ve been with Zojirushi for a while now, and have a unique perspective about the products, customers and company goals. What do you see as Zojirushi’s corporate values and how do you believe they’re embody in the products and services?

It’s all about dedication to the customer experience. We know you can’t see it, but Zojirushi products are R&D’d to within an inch of their lives! Our commitment to creating innovative products manufactured to the highest standards is our lifeblood. We are always striving to exceed the expectations of our customers, because we want Zojirushi products to be a reliable part of their owners’ lives. We think that the quality of the products produced by this madness is evident. It’s always a pleasure when customers tell us they are still happily using a rice cooker or breadmaker we produced in the 80s!

There’s still a lot of these breadmakers kicking around!

How do you see your position at Zojirushi create a better quality of life for our customers, which is part of Zojirushi’s mission?

The Zojirushi experience doesn’t end when the customer exits the retailer’s door. Our social media presence is an opportunity for us to continue educating the customer about the product, and supply fun and useful things like recipes that let them find new ways to enjoy it. It’s also an invaluable tool for connecting with customers, because reaching out to us is so easy and instant—no phone call required.

Our corporate tagline is Inspirations from Everyday Life. How do you believe Zojirushi products inspire customers?

Just ask our customers and Zojirushi evangelists! The quality and functionality of our products inspire fans—we’ve heard many times that customers feel like they’ve stumbled upon something really unique and different, and they love to share that discovery with others. Not all customers find our brand the same way; for instance, someone who purchases and loves our Stainless Mug may not know that we also manufacture world-class rice cookers. But because our commitment to manufacturing products only at the highest standards, customers know that no matter what they’re eyeballing in our catalog, it will be made and function with Zojirushi quality.

Beef tataki

You must have been inspired by something yourself to feel so passionate about Zojirushi! Was it a trip to Japan or something about Japanese food or culture that you love?

I’ve been to Japan twice, once when I was 18 for a month-and-a-half to participate in a Japanese language-learning program, and once last year for a handful of days to visit Zojirushi Corporation headquarters in Osaka, where I had the opportunity to tour the factory and learn a little more about how our water boilers and rice cookers are assembled. The most interesting experience I have had while in Japan was visiting the onsen (hot springs) in Odaiba, because communal bathing is not a typical American experience. As for food, I love all types of Japanese food—sushi, ramen, soba, takoyaki, okonomiyaki, sukiyaki, yakitori, gyudon… neatly individually-wrapped portions of various wagashi—but there’s something about really fresh, perfectly seared cold beef tataki served with a bright and refreshing citrus sauce that always hits the spot. (Shout out to izakaya-style restaurant Kappo Honda in Fountain Valley, CA, whose beef tataki is on point!)

If you could tell people one great thing about Zojirushi, what would it be?

We are a relatively small company, and the ties between employees are close. Many employees have been with Zojirushi America since we opened our office here in 1987 (or maybe even before then) and have shared a lot of history together. Our company president, Mr. Yamasaki, is right up the hall—if an employee wants to chat with him, he’s available to listen. Our staff is also a diverse one that speaks many languages—Japanese and English, of course, but also Spanish, Tagalog, and Vietnamese—and boasts a variety of personalities. Zojirushi America is full of incredible people, and it’s a big part of what makes working here a pleasure.

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We love working with Amy, and we hope you’ve enjoyed getting to know her this month. Stay tuned for our next Voice of Zojirushi!