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Common Bread Baking Problems

Posted on

March 25, 2020

by

Zojirushi America Corporation

You’ve bought the best breadmaker, and you’ve got great bread making recipes. But it’s just not working out! We understand the frustration of your loaf not quite being picture perfect!  Don’t worry, we can help!  Let’s first make sure our ingredients are fresh, then explore some common bread baking problems, and the steps that can be taken to correct them.

Bread Baking Problems and Solutions

Collapsed or Sunken Loaf (Rising and Falling)

Bread Baking Problems: Collapsed or sunken loaf

Cause: too much yeast, sugar or water, too little salt, or high altitude.

Here’s what you can try doing to improve your loaf: Reduce your yeast by 1/8 to 1/4 teaspoon to start with, and using cold water.  If you see an improvement but it’s still not quite there, continue to reduce incrementally.  Alternatively, you could try increasing salt, or decreasing your sugar or water.

Short, Dense, and/or Dark Loaf

My bread is too dense or dark

Cause: typical of too much flour (or other dry ingredients) or not enough liquid; less often a result of too little yeast, too little sugar, too much salt, or old ingredients.

Here’s what you can try doing to improve your loaf: Reduce your flour* or increasing your liquids.  You can always check your dough during the KNEAD cycle to make sure the texture isn’t too dry.

Lopsided Loaf

Bread problem: lopsided loaf

Cause: typical of too much flour (or other dry ingredients), not enough liquid, or recipe size is too small

Here’s what you can try doing to improve your loaf: Reducing your flour* or increasing your liquids.  If you’re using your own recipe, you may need to increase the recipe size.  The minimum loaf size for our 2 pound bread machines is 1 1/2 pounds (BB-CEC20 and BB-PAC20), and 1 pound for our 1 pound machine (BB-HAC10).

Lumpy Loaf

Breadmaker problem: lumpy loaf

Cause: Typical of too much flour (or other dry ingredients) or not enough liquid

Here’s what you can try doing to improve your loaf: Reducing your flour* or increasing your liquids.  Check the dough during the KNEAD cycle—if it appears knotty or lumpy, you can add a tablespoon of water at a time until a nice, round ball of dough forms.

Unmixed Ingredients

Some bread baking ingredient are unmixed

 

Cause: The kneading blades were not installed properly, or kneading blades have worn out.

Here’s what you can try doing to improve your loaf:  Installing kneading blades before adding ingredients to the baking pan.  If you suspect they have worn out, take the baking pan out of the bread machine and place the kneading blades on the metal shafts.  Then, try turning the blades with your finger.  Do they catch the shafts and make them rotate?  If one or both doesn’t, it’s time to replace them.

Add Ingredients Didn’t Mix

Bread making ingredients didn't mix

Cause: Typical of too much flour (or other dry ingredients) or not enough liquid.

Here’s what you can try doing to improve your loaf:  Reducing your flour* or increasing your liquid.  When the dough is too dry, add ingredients like nuts and raisins cannot penetrate the dough ball.

*The weight of a cup of flour can fluctuate significantly depending upon how the flour is measured.  Using the measuring cup as a scooper, or pouring flour into the measuring cup will result in more of the ingredient being used than our recipes call for.  You can reduce your flour using one of two methods:

  1. Volumetrically: Fluff your flour with a fork or a whisk to loosen it; then, spoon it into your nested measuring cups, and level off without tapping or shaking.
  2. By weight: Weigh your flour with a digital kitchen scale (128g/4.51oz per cup for bread flour; 120g/4.23 oz for whole wheat flour, and 125g/4.41oz for all purpose).  This method yields the most consistent and optimal results, and conveniently cuts out the guesswork.

Still having trouble, or don’t see your baking problem listed here?  Please contact our customer service team for assistance or give us a message on our Facebook.

 

 


Posted

March 25, 2020

in

From Zojirushi America

by

Zojirushi America Corporation

Tags:

bread, breadmaker, breadtips, easybreadmaking, freshlybakedbread, Zojirushi

Zojirushi America Corporation

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Comments

205 responses to “Common Bread Baking Problems”

  1. Christina Avatar
    Christina
    April 11, 2020

    the last two pictures are reversed. You should try to fix this…

    Reply
    1. Zojirushi America Corporation Avatar
      Zojirushi America Corporation
      April 15, 2020

      Hi Christina, thank you for catching this mistake on our end. We have corrected this error.

      Reply
      1. Jennifer Avatar
        Jennifer
        August 16, 2020

        You have a typo in the first paragraph… “…we steps can be taken”.

        “Let’s first make sure our ingredients are fresh, then explore some common bread baking problems, and we steps can be taken to correct them.”

        Reply
        1. Zojirushi America Corporation Avatar
          Zojirushi America Corporation
          August 17, 2020

          Thank you Jennifer for catching that! The typo has been corrected!

          Reply
    2. Kathleen Ybarra Avatar
      Kathleen Ybarra
      January 9, 2022

      I tried making a homemade course but it did not go the cycles.

      I set the course to 15 and the cycle time to 3.25 and then start.

      It got warm but never went through the cycles

      Reply
      1. Zojirushi America Corporation Avatar
        Zojirushi America Corporation
        January 10, 2022

        Hi Kathleen, it sounds like only the Rest cycle or the first cycle was set up. If that is the case the breadmaker will not go to knead, rise or bake. If you are having trouble setting up the HOMEMADE course, then please reach out to our Customer Service Team and they can walk you through it and help you set it up. Please call 1-800-733-6270 M-F from 8am to 5 pm PST or email support@zojirushi.com

        Reply
  2. Darlene Avatar
    Darlene
    April 20, 2020

    Weighing the flour fixed my lopsided loaf problem.
    Thanks!

    Reply
    1. Zojirushi America Corporation Avatar
      Zojirushi America Corporation
      April 21, 2020

      Hi Darlene, that’s great to hear! Happy breadmaking 🙂

      Reply
  3. Michelle Avatar
    Michelle
    April 25, 2020

    My bread comes out with a white top while the sides and bottom are nicely brown. I thought it was because I used almond milk instead of powder milk (I was out of powder milk). Then I tried fat free homogenized milk, and the same thing happened. What might be causing it?

    Reply
    1. Zojirushi America Corporation Avatar
      Zojirushi America Corporation
      April 27, 2020

      Hi Michelle, our Customer Service department can definitely help you with this bread question! Please contact them at support@zojirushi.com. Thank you!

      Reply
    2. carol dixon Avatar
      carol dixon
      July 20, 2021

      mine turn out white on top too. Baking sour dough bread. Wish someone would give me a clue as to why. I have been sticking them in the broiler for a bit til they aren’t white. Still, shouldn”t the machine do that?

      Reply
      1. Zojirushi America Corporation Avatar
        Zojirushi America Corporation
        July 21, 2021

        Hi Carol! A pale top on a loaf may be due to a few reasons. If you own a BB-CEC20, then this is normal. This model doesn’t have a lid heater and so the tops of the loaves will tend to look a little lighter on the top. Now, if you own a BB-PDC20 or BB-PAC20 then this usually is caused by having an excess of flour which is something that can happen when baking sourdough. Usually the loaves will not rise above the edge of the pan to reach the lid heater properly. This can be remedied by measuring the ingredients by weight to ensure that the wet and dry ingredients are balanced. If you are already doing this, then please reach out to our knowledgeable Customer Support Team and they will be able to help!

        Zojirushi Customer Support

        Reply
  4. Joe Porter Avatar
    Joe Porter
    April 25, 2020

    The machine makes 2 loud popping noises. in the kneading cycle.

    Reply
    1. Zojirushi America Corporation Avatar
      Zojirushi America Corporation
      April 27, 2020

      Hi Joe, we are sorry for this inconvenience. Please contact our Customer Service department at support@zojirushi.com in regards to this matter. Thank you!

      Reply
  5. Margaret Jylkka Avatar
    Margaret Jylkka
    April 26, 2020

    New machine(. Bb-HAC10… ingredients in- pan licked in- on dough cycle- start engaged …lid down-but no action( blade turning) in machine..????

    Reply
    1. Zojirushi America Corporation Avatar
      Zojirushi America Corporation
      April 27, 2020

      Hi Margaret, we are sorry for this inconvenience. Please contact our Customer Service department at support@zojirushi.com in regards to this matter. Thank you!

      Reply
  6. Debbie Berger Avatar
    Debbie Berger
    May 2, 2020

    Help- our breads always come out with a yeast taste!! Is there a specific type of yeast we need to use with this bread machine? Do we need to proof the yeast before adding it?

    Reply
    1. Zojirushi America Corporation Avatar
      Zojirushi America Corporation
      May 4, 2020

      Hi Debbie, please contact our Customer Service department in regards to this question – they are very knowledgeable with bread Q’s! You may reach them at support@zojirushi.com. Thank you!

      Reply
      1. felix Avatar
        felix
        May 23, 2020

        why don’t you answer it here everyone else can see the answer,. other then that these comments are worthless

        Reply
        1. Obvi Avatar
          Obvi
          June 9, 2020

          this^^

          Reply
          1. Catherine D Walsh Avatar
            Catherine D Walsh
            November 27, 2022

            That is so true, when the question is answered it’s so great to find out about the yeast.

        2. Yesenia Bloch Avatar
          Yesenia Bloch
          July 13, 2020

          EXACTLY!!!
          ANSWER THE QUESTIONS!!!!

          Reply
          1. Darryl Avatar
            Darryl
            August 27, 2020

            Yes please! We are all here to find solutions to problems with this machine.

        3. Deb Avatar
          Deb
          March 9, 2025

          AGREED! We ALL need to see and learn from the prior questions! It’s very helpful.

          Thanks!
          Deb

          Reply
  7. Richard B Saunders Avatar
    Richard B Saunders
    May 10, 2020

    My wife bought me a BB-CEC20 Supreme for Christmas. Initially I couldn’t get the bread to rise properly. After becoming more careful at measuring the four, changing flour, changing yeast, adding more yeast I finally was able pretty much solve the rise problem. My problem is that even with the crust set to dark, the bread is always quite pale in color. I tried the manual setting and followed the recipe for French bread, set the bake timer to 1h 10m, added and extra 1/2 tsp of yeast. The result was a reasonably shaped loaf (it could have risen a little more) but is was extremely pale in color. I am starting the think the machine is not getting up to the correct temperature (I live in Southern California so I don’t believe its an ambient temperature problem). Any ideas?

    Reply
    1. Zojirushi America Corporation Avatar
      Zojirushi America Corporation
      May 11, 2020

      Hi Richard,

      We understand this problem must be frustrating! Our Customer Service department is knowledgeable with bread questions – send them an email directly at support@zojirushi.com. Thank you!

      Reply
  8. Lynn Silvey Avatar
    Lynn Silvey
    May 10, 2020

    My loaf sinks in the middle. I grind my own wheat and mix hard red and hard white. Any suggestions?

    Reply
    1. Zojirushi America Corporation Avatar
      Zojirushi America Corporation
      May 11, 2020

      Hi Lynn, our Customer Service department can best answer any bread related Q’s! Please contact them at support@zojirushi.com. Thank you!

      Reply
  9. Bettye Avatar
    Bettye
    May 10, 2020

    I use same recipe every time. Some time the loaf comes out perfect other times either lopsided or with a cavity in one end. I am puzzled of the inconsistency. I am careful to measure accurately.

    Reply
    1. Zojirushi America Corporation Avatar
      Zojirushi America Corporation
      May 11, 2020

      Hi Bettye, we recommend using a scale to weigh out ingredients for the best outcome. If you’re having further problems, please contact our Customer Service department at support@zojirushi.com. Thank you!

      Reply
  10. Alok Bhargava Avatar
    Alok Bhargava
    May 17, 2020

    I bought Zojirushi bread maker virtuoso plus. It’s LCD is hard to read. It seems it does not have back light. Is it a defect in my machine?

    Alok

    Reply
    1. Zojirushi America Corporation Avatar
      Zojirushi America Corporation
      May 18, 2020

      Hi Alok, we are sorry for the inconvenience. Please send a message to our Customer Service team for better help. You may contact them at support@zojirushi.com

      Reply
    2. sachin Avatar
      sachin
      October 28, 2023

      they don’t have a backlight. I don’t know why

      Reply
  11. Paula Avatar
    Paula
    May 25, 2020

    On the light setting, the bread is quite dark on all sides and a part of the top of the loaf. Please help. Thanks

    Reply
    1. Zojirushi America Corporation Avatar
      Zojirushi America Corporation
      May 26, 2020

      Hi Paula, a loaf with inconsistent coloring can be the result of too much flour. We’d recommend weighing the ingredients for best results. Please let us know if the problem still persists, and we can think of other ways to remedy it! Happy baking!

      Reply
      1. Sandi Avatar
        Sandi
        July 14, 2020

        The recipe book that came with my machine only has measurements in cups, so how would I know what for example 1 1/2 cups of flour weighs?

        Reply
        1. Zojirushi America Corporation Avatar
          Zojirushi America Corporation
          July 15, 2020

          Hi Sandi, here’s our weight conversion guide.
          Please let us know if you have any other questions! Happy Baking!

          Reply
  12. Jan Avatar
    Jan
    June 13, 2020

    Our machine is 4 or 5 years old. Always use same recipe, etc. with perfect results. The last two batches both fell and looked wet with bubbles forming on top. Any suggestions? Good flour and yeast used. We love our machine and hopefully you have some suggestions for us.

    Reply
    1. Zojirushi America Corporation Avatar
      Zojirushi America Corporation
      June 15, 2020

      Hi Jan,

      We can think of a few problems that may be causing the issue.

      1. The pan is too old and the shaft is not turning. Try testing the pan by turning the wing nut on the bottom side of the pan. If it’s hard to rotate, then the pan need to be replaced.

      2. The kneading blade is worn out. Try testing the kneading blade by putting it on the shaft and turning it with your fingers. If it turns freely and is not catching onto the shaft, the kneading blade(s) needs to be replaced.

      3. This is less likely since you’ve been using the same recipe, but if the parts have been recently replaced or do not show wear, then we would recommend to follow the recipe by weighing the ingredients. It has been pretty dry, so it’s possible the dough needs a bit more moisture too.

      Replacement parts can be purchased from our parts store here, but if you suspect other reasons, we’ll be happy to trouble shoot with you over the phone! 800-733-6270

      Reply
      1. Jan Avatar
        Jan
        June 25, 2020

        Thank you for these suggestions. I stopped using the recipe I had been using and when back to the basic Zojirushi recipe and it’s much better. Now the problem is it really rises a LOT! The top doesn’t brown because it has rose so much that it touches the top of the lid. Suggestions? The bread is wonderful … just too high.

        Jan

        Reply
        1. Zojirushi America Corporation Avatar
          Zojirushi America Corporation
          June 25, 2020

          Hi Jan, we’re glad to hear it worked, at least partially! If it’s rising too much, we’d recommend reducing the yeast by 1/2 tsp. Hopes it helps!!

          Reply
        2. Mark Avatar
          Mark
          February 14, 2022

          Because I love the small Zojirushi, for our family of 2, I prefer now to only use the dough cycle, then knead the result and let any and all of my bread rise a final time in a bread pan and bake it in the oven. Perfect results. Never have liked the baked bread in the Zoji….though that may be because I don’t understand it enough.

          Reply
  13. Sharad Patel Avatar
    Sharad Patel
    June 14, 2020

    My loaf came out a bit DRY and Powdery. How to overcome this problem in next baking?

    Reply
    1. Zojirushi America Corporation Avatar
      Zojirushi America Corporation
      June 15, 2020

      Hi Sharad, it sounds like there wasn’t enough water to mix thoroughly. We recommend using a digital scale to measure your ingredients. Please let us know if it works!

      Reply
      1. Sharad Patel Avatar
        Sharad Patel
        September 6, 2020

        I got a digital weigh scale and started weighing ALL ingredients (including water, milk, flour, butter, sugar, salt, gluten , yeast) .
        I added 5 gm of vital wheat gluten to 3 3/4 cups of all purpose flour (116 gms per cup
        , total 435 gms as per mainda – all pupose flour available in india) .
        The bread came out perfectly well.
        I noticed that in liquid measurements , we tend to fill up less than full cup , thereby short on water. So by weighing water the quantity comes very very precise . I recommend it..

        Reply
        1. Zojirushi America Corporation Avatar
          Zojirushi America Corporation
          September 8, 2020

          Thank you Sharad for sharing!!

          Reply
  14. Richard Chasin Avatar
    Richard Chasin
    June 30, 2020

    We have had our BBCC-X20 breadmaker for a number of years now. More often than not the right side of the loaf slopes downward. Rarely do we get an even loaf. We have tried all suggestions you offer, and have researched this issue thoroughly. Could the paddles and the pan be the problem? The right side paddle seems to turn less easily than the left. Thanks for your thoughts and response in advance.

    Reply
    1. Zojirushi America Corporation Avatar
      Zojirushi America Corporation
      June 30, 2020

      Hi Richard, from the description of your issue, it sounds as though one kneading blade may be stripped. Over time, depending on the usage of the bread machine, the baking pan and kneading blades will eventually acquire some wearing and would need to be replaced. Please check the kneading blades and see if they are indeed worn out.

      The kneading blades are designed to turn easily 1 to 2 inches in either direction around the shaft. If you turn the pan upside down and the kneading blades fall out, this is also normal. However, the blade should catch onto the shaft when you turn it with your finger, if it does not catch that is the indication that it is worn. Replacing the kneading blades would resolve this issue.

      Replacement parts for the BB-CCX20 bread maker can be viewed and purchased here.
      We hope this resolves the issue. If not, please reach out and we can try something else.

      Reply
  15. Reuel Amdur Avatar
    Reuel Amdur
    July 6, 2020

    We want to make bread, but it is very hard to find flour for bread. So we bought some gluten flour to add. We need to know how much to add to all-purpose flour for making a loaf.

    Reply
    1. Zojirushi America Corporation Avatar
      Zojirushi America Corporation
      July 7, 2020

      Hi Reuel, if all you have is all-purpose flour, you can add an egg as part of the liquid, that will help it rise. You can also substitute 1 Tablespoon of flour with dough enhancer.

      Another alternative is to make your own bread flour with vital wheat gluten.
      1. Measure out 1 cup all-purpose flour (4 1/2 ounces or 129 grams).
      2. Remove 1 1/2 teaspoons (1/8 ounce or 4 grams).
      3. Add 1 1/2 teaspoons vital wheat gluten (1/8 ounce or 5 grams).
      4. Sift to combine.

      Please let us know if you have any other questions!

      Reply
  16. Reuel Amdur Avatar
    Reuel Amdur
    July 7, 2020

    Why do you ignore my question? How much gluten flour should I add to all-purpose to make a loaf of bread?

    Reply
    1. Zojirushi America Corporation Avatar
      Zojirushi America Corporation
      July 7, 2020

      Sorry Reuel, we were a bit backed up with inquires over the long weekend. We hope our response helps, please let us know if you have any other questions!

      Reply
    2. Sharad Patel Avatar
      Sharad Patel
      September 6, 2020

      Hello Reuel ,
      Here is something that I did to successfully solve my problem like yours:
      I use all purpose flour available in India ( called “Mainda” ) which contains 10.5 % protein. You need 12 to 13 % max protein in “bread flour”. We take (for calculating) gluten as pure 100% protein. So we need to add 1.5 % gluten by weight of bread flour to boost protein level to 12 % in the flour to bring it close to “bread flour”.
      Find out protein % in your all purpose flour, then add gluten (100 % protein) to boost protein content to 12 percentage. You can calculate yourself.
      Try not to exceed 12%.

      Reply
  17. Kathy Prosser Bovard Avatar
    Kathy Prosser Bovard
    July 20, 2020

    how to I turn on the REST cycle ion my Z bb-pac-20? Somehow, it says REST OFF when I try to use the regular bread cycle.

    Reply
    1. Zojirushi America Corporation Avatar
      Zojirushi America Corporation
      July 20, 2020

      Hi Kathy, the REST cycle can be turned on or off by holding both TIME SETTING buttons as the same time for 3 seconds. Once REST OFF disappears, you’re good to go! Please let us know if you have any trouble turning it back on!

      Reply
  18. Marco Dondi Avatar
    Marco Dondi
    August 27, 2020

    I have a BB-PDC20 breadmachine and was making perfect raised bread for more than a year, now my bread is not riasing well, I switch to brand new ingredients and still not raising. Some time it just do not raise and sometime it is like a loopside loaf but with very small raising

    Reply
    1. Zojirushi America Corporation Avatar
      Zojirushi America Corporation
      August 28, 2020

      Hi Marco, sorry to hear you’re having trouble. A lopsided, short, and dense loaf is caused by the ratio between the water and flour not being balanced. We recommend to test the bread maker by baking a basic white bread while weighing the ingredients to ensure the ratios are balanced. If this does not improve the results then please contact customer service by emailing support@zojirushi.com, and we can see if there is something wrong with the machine.

      Reply
  19. Sharad Patel Avatar
    Sharad Patel
    September 12, 2020

    I made 2 times Basic Wheat Bread as per Zojiroshi book recipe, but my loaf is coming out sunken.
    I observed the dough many a times during the making and my observations are as under:
    During the kneading it came out very well round ball , soft , bouncy to touch with no sticking on fingers.
    At the end of first rise , dough rose very well , with round dome on top.
    During second and third rise also it rose well.
    At the end of third rise dough rose well about 80 percent level of the first rise.
    Then It started baking at that good rise level , and I thought now the loaf will come out that same Size.
    But during last leg of baking cycle the dough collapsed and then remained so till end of baking .
    Final result was a sunken loaf .
    PLEASE ADVISE HOW SHOULD I CORRECT THUS PROBLEM.

    Reply
    1. Zojirushi America Corporation Avatar
      Zojirushi America Corporation
      September 14, 2020

      Hi Sharad, it sounds like your dough is over-proofing. Reduce your yeast by 1/8 to 1/4 teaspoon to start with, and using cold water. If you see an improvement but it’s still not quite there, continue to reduce incrementally. Alternatively, you could try increasing salt, or decreasing your sugar or water. We hope this helps! Happy Baking!

      Reply
  20. T Wilson Avatar
    T Wilson
    October 17, 2020

    My banana bread didn’t complete cooking. It was set to light crust per the instructions. How can I complete the cooking. It’ basically in the center of the bread.

    Reply
    1. Zojirushi America Corporation Avatar
      Zojirushi America Corporation
      October 20, 2020

      Hello, we apologize for our delay in response. Leaving the bread maker on KEEP WARM after the course has completed can allow the residual heat to continue “baking” the loaf. Unfortunately there is no way to extend the bake time, unless you customize your HOME MADE menu course.

      If you plan to put your loaf in a conventional oven afterwards, please be advised you should not use the bread maker baking pan. The higher heat can damage the gaskets of the baking pan. We would advise to transfer the loaf into a different loaf pan. We hope this helps the next time you try the cake course!

      Reply
  21. Sharad Patel Avatar
    Sharad Patel
    October 22, 2020

    I live in India. I have Zojirushi bread machine model BBCQ – Q20. This rather old model but I have been happily using it for many years. I need to replace drive Belt of this machine.
    Since it not possible to get replacement belt from Zojirushi service center here as there is no service center here, I like to know details of the belt such as peripheral length, widh , number of teeth , etc. If I get such information , I can find a suitable replacement belt locally. I am willing to take my chances.
    Can you please give me details of drive belt for this machine ?
    Thanks
    Sharad Patel
    India

    Reply
    1. Zojirushi America Corporation Avatar
      Zojirushi America Corporation
      October 23, 2020

      Hi Sharad, the model BBCQ-Q20 is not a Zojirushi America product. Unfortunately, we don’t have any information on international models. Please try contacting our international office in Japan. They should be able help. Thank you! hhttps://survey.zojirushi.co.jp/s/51caf561/o

      Reply
      1. Sharad Patel Avatar
        Sharad Patel
        October 23, 2020

        Thanks for your prompt and precise guidance.
        I have put up my request to international development.
        Thanks

        Reply
  22. Debbie Baldwin Avatar
    Debbie Baldwin
    October 26, 2020

    I have a BB-PAC20. Everything was fine until the last few loaves. The dough is not mixing well and only partially rising. I’m using the same recipe as always, but one of the mixing blades actually lifts off the post and stays inside the loaf.

    Reply
    1. Zojirushi America Corporation Avatar
      Zojirushi America Corporation
      October 27, 2020

      Hi Debbie,

      We can think of a few problems that may be causing the issue.

      1. The pan is too old and the shaft is not turning. Try testing the pan by turning the wing nut on the bottom side of the pan. If it’s hard to rotate, then the pan needs to be replaced.

      2. The kneading blade is worn out. Try testing the kneading blade by putting it on the shaft and turning it with your fingers. If it turns freely and is not catching onto the shaft, the kneading blade(s) needs to be replaced.

      Either of these will cause the undermixing of the dough.

      Replacement parts can be purchased from our parts store here, but if you suspect other reasons, we’ll be happy to trouble shoot with you over the phone! 800-733-6270

      Reply
  23. Catherine Young Avatar
    Catherine Young
    November 17, 2020

    What is the correct way to position the kneading blades. Both pointing in the same direction? each pointing in the opposite direction, outward ? Each pointing inward toward each other ?

    Reply
    1. Zojirushi America Corporation Avatar
      Zojirushi America Corporation
      November 17, 2020

      Hi Catherine, angle placement of the paddles do not affect the bread results. Attach kneading blades to the rotating shaft and push down firmly, this is all that is needed to ensure it is secure. Please let us know if you have any more questions!

      Reply
      1. Korey Laughead Avatar
        Korey Laughead
        November 22, 2020

        In response to blade angle positioning

        https://youtu.be/VhUNTte78Uc

        Reply
        1. Zojirushi America Corporation Avatar
          Zojirushi America Corporation
          November 23, 2020

          Hi Korey, thank you for sharing this review with us! As we mention on this post, a lopsided loaf is caused by dough that is a bit dry. We have tested this multiple times and the position of the kneading blades will not affect how the dough rises as long as they are secure. Oftentimes if one kneading blade is not secure, then it may miss a few rotations, will not knead the dough well, and can cause this outcome. We recommend to always make sure they are securely attached and to measure the ingredients by weight. All of the other tips mentioned in his review are great and will help!

          Reply
        2. Peggy B Avatar
          Peggy B
          October 24, 2024

          I wondered about that, when I watched that video. I thought he might be making that up. Evidently he did.

          Reply
  24. Dennis Avatar
    Dennis
    November 24, 2020

    Hi, I am having a problem with the bread being too brown on the left side. The bread tastes great but would like even browning on top. Any suggestions? It rises perfectly and there are no other issues.

    Reply
    1. Zojirushi America Corporation Avatar
      Zojirushi America Corporation
      November 25, 2020

      Hi Dennis, there are a couple of things that can help with uneven browning.
      1. Measure the ingredients by weight. This will prevent any rising or baking issues and ensure consistent results.
      2. Reduce the amount of sugar by no more than a tablespoon for a 2 lbs. recipe. Sugar helps with the browning of the loaf as well as feeding the yeast.

      Please try these suggestions and if you need additional assistance, please contact us: Zojirushi Customer Service

      Reply
  25. Helen Burton Avatar
    Helen Burton
    November 27, 2020

    Hi, I just got a Virtuoso Plus BB-PDC20. When making white and wheat bread, should I be using “RapidRise Yeast” or “Bread Machine Yeast” ? If “RapidRise” is the recommendation, then the question is can I use “Bread Machine Yeast” and if so, what adjustments might be needed to the recipes and/or how might it change the result? I have a few jars of “Fleischmanns Bread Machine Yeast” that I’d like to use up versus just throwing out.

    Reply
    1. Zojirushi America Corporation Avatar
      Zojirushi America Corporation
      November 30, 2020

      Hi Helen, “Fleischmann’s Bread Machine Yeast” may be used as Rapid Rise yeast. The same amounts may be used, no need for adjustments. I hope this helps!

      Reply
  26. Rusty Avatar
    Rusty
    December 25, 2020

    Hi,

    Was using my bread maker to make pizza dough- the left blade would not turn and the right blade Struggled then stopped turning once the dough was starting to mix. I did the blade test and the blades do catch after about a quarter turn. Is there something else I can troubleshoot to get it to mix properly?

    Reply
    1. Zojirushi America Corporation Avatar
      Zojirushi America Corporation
      December 28, 2020

      Hi Rusty, please try running the breadmaker without the baking pan. Once it starts kneading take a look through the viewing window to see if the couplings are rotating. If they are then test the baking pan by rotating the wing nuts underneath. If they give you any resistance then the pan is worn and will need replacement. Replacement parts may be purchased on our parts & accessories shop here
      For further assistance, please contact our Customer Support.

      Reply
  27. Elena Mischenkov Avatar
    Elena Mischenkov
    January 10, 2021

    Hello.
    I started to have a problem with a blade recently. It would rotate freely with out ingredients. If I load ingredients it would be rotating till the mixture reaches sticky ball stage .At that point it stops. If I lift a dough, the blade would start rotating again.

    Reply
    1. Zojirushi America Corporation Avatar
      Zojirushi America Corporation
      January 11, 2021

      Hi Elena, it sounds like the kneading blade is showing signs of wear and will likely need replacement soon. Over time and use the kneading blades and baking pan will experience wear and would need replacement. Please visit our parts and accessories page to order or view replacement parts: Zojirushi Parts & Accessories Breadmakers
      Please let us know if you have any questions!

      Reply
  28. CA Avatar
    CA
    February 6, 2021

    Zojirushi BB-PDC20 Virtuoso Plus Bread Machine.
    In weighing the flour on my kitchen scale for the Rustic Herb bread and the Cranberry/Walnut bread the flour calls for 4-1/4 cups bread flour @ 553g. I scoop the flour in the cup with a spoon and level off with a knife. I’m finding 4 cups to equal 553g; adding the 1/4 cup comes out to 587. I aerate the flour prior to measuring. I use King Arthur Bread and All-Purpose flours. Any suggestions?

    Reply
    1. Zojirushi America Corporation Avatar
      Zojirushi America Corporation
      February 8, 2021

      Hi CA, thank you for your question! When measuring by cup, each cup of flour will weigh differently because it will contain a different volume of flour each time it’s filled. For this reason, it’s best to measure the ingredients by weight because it will always be the most accurate measurement. Since you are measuring by weight, then it’s best to ignore the cup measurements and just go by the weight measurements listed in the recipe. I hope this helps! Let us know if you have any questions!

      Reply
  29. Nadia Rybakova Avatar
    Nadia Rybakova
    February 15, 2021

    Hello,
    I’ve got my bread machine as a present. I tried several times different recipes from your book, but I didn’t get a single decent loaf. All of them had white top while the sides and bottom are nicely brown. Also they didn’t bake through thoroughly and are too doughy.
    I’ve sent an email to the support, but didn’t get any response.

    Reply
    1. Zojirushi America Corporation Avatar
      Zojirushi America Corporation
      February 16, 2021

      Hi Nadia, it sounds like the dough may be a bit dense and the heat is not able to penetrate the center. If the top of the loaf is not rising above the edge of the pan, then that is another sign that the dough is a bit heavy as well. Please try weighing your ingredients, as this method will ensure that the exact amount of ingredients is used and should improve your results. We apologize that you have not received a response from our Customer Support team. They reply to inquiries in the order they are received and will most likely reply soon. Please give our suggestion a try and let us know if you have any more questions!

      Reply
  30. Sankar Swaminathan Avatar
    Sankar Swaminathan
    February 23, 2021

    I have an older Zogirushi machine BBCC-V20. It seems to be working fine. It has not been used very much. But I notice one paddle turns very slowly while kneading whereas the one on the left turns fast. The dough ball seems to be all on the left side while kneading. Is this how it is supposed to operate, or is the right paddle not working properly?

    Reply
    1. Zojirushi America Corporation Avatar
      Zojirushi America Corporation
      February 24, 2021

      Hello Sankar, based on the age of the model, the issue could be caused by a worn pan or kneading blades. First test the kneading blades taking the pan out of the breadmaker and inserting the kneading blades, then turn them. The kneading blades should hook onto the shafts on the pan and turn with them. Please test the pan by turning the wingnuts underneath the pan as well. If the wingnuts are hard to turn, then the pan will need replacement. Replacement parts for your model are available on our Parts & Accessories page.
      Please let us know if you have any more questions!

      Reply
  31. Kimberly Werntz Avatar
    Kimberly Werntz
    February 24, 2021

    Hello, Is there a setting for cooking the bread a little longer when it dosen’t get done the first time?

    Reply
    1. Zojirushi America Corporation Avatar
      Zojirushi America Corporation
      February 25, 2021

      Hi Kimberly, the baking time cannot be extended once the course has started and it would be best to finish the loaf in the oven using an oven-safe pan. We would recommend using the HOMEMADE feature and extend the baking time when setting up the course. If you need assistance setting the HOMEMADE setting, please reach out to our Customer Support at 1-800-733-6270 and a representative will be happy to walk you through it.

      Reply
  32. Tracy Avatar
    Tracy
    March 1, 2021

    I just got our new BB-PDC20 bread machine and after using course 11 and still in rise mode errors out 02 error with alarm. Tried it twice with same results
    Any suggestions !!?

    Reply
    1. Zojirushi America Corporation Avatar
      Zojirushi America Corporation
      March 2, 2021

      Hello Tracy, please reach out to our Customer Support for assistance with this error code. They will be happy to walk you through any troubleshooting or suggestions to resolve the issue.
      Zojirushi Customer Support

      Reply
  33. judy Avatar
    judy
    March 4, 2021

    For your Gluten free bread recipe have you ever used white rice flour instead of brown rice flour

    Reply
    1. Zojirushi America Corporation Avatar
      Zojirushi America Corporation
      March 5, 2021

      Hello Judy, the brown rice flour can be substituted for white rice flour. The flavor of the bread will be different since brown rice has a nuttier flavor. You just want to make sure the same quantities are used. Please let us know if you have any more questions!

      Reply
  34. Joann Bodnar Avatar
    Joann Bodnar
    March 7, 2021

    This is not a problem but I hope a helpful hint. Occasionally the paddles get very stuck in the finished loaf of bread and after nicking my paddles by using a sharp knife tip to pry them out I realized there has to be a better solution. The next time it happened I inserted a small plastic crochet hook into the paddle hole and it popped the stuck paddle out easily. Perhaps you could devise a tool of this type to include with the breadmaker.

    Reply
    1. Zojirushi America Corporation Avatar
      Zojirushi America Corporation
      March 8, 2021

      Hi Joann, if the kneading blade is stuck inside the bread after baking, then it’s best to use chopsticks or a plastic or rubber utensil to extract it. Using a knife may cause knicks or scratched on the kneading blade. We hope this helps!

      Reply
  35. JAY Avatar
    JAY
    March 15, 2021

    Hi
    I had that oroblem a coupke of times with my BB-PDC20, and have a method that works every time if you have a little patience.

    Immediately after removing the loaf, fill the bread pan with very hot water about two-thirds full, and put it aside. After a couple of hours, the water will be cool enough to put your hands in. Grab the paddle from the bottom, turn and pull, turn and pull until it comes out. If a paddle is still stubborn, repeat.

    Thanks!

    Reply
    1. ed Avatar
      ed
      March 17, 2021

      I let the bread pan cool to room temperature first, then i fill with hot water and let it sit for a bit.

      poring water in pan while hot, will cause it to cool faster on the inside of the metal compared to the hot outside, this rapid shrinkage, can cause the coating to crack eventually on the pan

      Reply
  36. Ed Avatar
    Ed
    March 17, 2021

    Hi I have a BB-PDC20, and recently have had issues with the bread.
    I’m using fresh ingredients on course 2 (Whole wheat)
    buy the end of the cycle, after the Keep warm cycle the bread is risen beautifully but it is not cooked properly.
    I pull it out and it collapses because it isn’t cooked all the way through? I have to put it in the oven to cook again.
    any help with this issue would be great as it is happening no with every loaf, and I haven’t changed my recopy in months

    Reply
    1. Zojirushi America Corporation Avatar
      Zojirushi America Corporation
      March 17, 2021

      Hi Ed, oftentimes a loaf may collapse if there isn’t enough gluten, there is an imbalance in the salt/sugar/yeast ratios, or if the liquids are preheated. We always recommend using fresh ingredients and bake a test loaf by following a Basic White bread recipe or a Basic Wheat recipe. It’s important to not make any adjustments or replacements in the ingredients for this test, use cold/room temperature water, and if possible measure the ingredients by weight. Usually, this will resolve the issue. However, if you are still experiencing difficulties then please reach out to our Customer Support by emailing support@zojirushi.com and provide them with your test results. We hope this helps!

      Reply
  37. JK Avatar
    JK
    March 20, 2021

    I have had my bread maker for three years and have yet to get one good loaf of bread. I put it away for awhile, then try to think positively – get it out and put it to use, only to be disappointed again.
    I have tried multiple recipes in the book that came with my machine.
    I’m about ready to take it to Goodwill.

    Reply
    1. Zojirushi America Corporation Avatar
      Zojirushi America Corporation
      March 22, 2021

      Hello JK, we are sorry to hear you are experiencing difficulties with your breadmaker. Most often baking issues may be experienced if ingredients are not fresh or if there is an imbalance between the wet and dry ingredients. We recommend first trying a bake test following the Basic White recipe and use a kitchen scale to measure the ingredients. In most cases, doing this will yield a good resulting loaf. However, if further assistance is needed then please reach out to our Customer Support at support@zojirushi.com and they will be able to provide you with further assistance.
      We hope this helps!

      Reply
  38. Karen Riordan Avatar
    Karen Riordan
    March 29, 2021

    I have a model BBC-X20 Bread Machine and have been very happy with it. It still works very well, however, the finish on the paddles and the bottom of the pan is peeling off. I understand the machine is so old that the parts are no longer available – unfortunately. Is the finish toxic if ingested?

    Reply
    1. Zojirushi America Corporation Avatar
      Zojirushi America Corporation
      March 29, 2021

      Hi Karen, the materials we use are carefully selected and tested. The baking pan and kneading blades have a non-stick coating containing PTFE- a material commonly used for non-stick coating in cookware for conventional kitchen use (FDA approved). If the coating is worn, then it’s best to replace these parts. Although the BBCC-X20 has been discontinued for some time, replacement baking pan and kneading blades are available for purchase on our Parts & Accessories page. Please let us know if you have any more questions!

      Reply
  39. Todd Avatar
    Todd
    April 6, 2021

    I have the Virtuoso Plus machine. Can I substitute White Whole Wheat Flour for regular Whole Wheat Flour? Any adjustments to the recipe necessary? Would I use the Whole Wheat Course Setting? Thank you

    Reply
    1. Zojirushi America Corporation Avatar
      Zojirushi America Corporation
      April 7, 2021

      Hi Todd, white whole wheat flour may be used for regular whole wheat flour. Please use a whole wheat flour recipe along with the corresponding setting. For the best and consistent results, measure the ingredients by weight. We hope this helps!

      Reply
  40. Todd Avatar
    Todd
    April 8, 2021

    Attempted to make your Half & Half (whole wheat/white) bread recipe…
    https://www.zojirushi.com/app/recipe/half-and-half-bread#slcttop

    I have the Virtuoso Plus machine, and used weight rather than volume measures. The loaf ended up partially collapsed on top. Under your troubleshooting section, possible causes include too much water. I noticed that this “half & half” recipe has more water per cup (and gram) of flour than either the Basic White, or Whole Wheat bread recipes. This seems a bit odd to me. You would think the water to flour ratio would be somewhere in between the two (whole wheat/white) recipes. Is the amount of water correct for this recipe? Thanks.

    Reply
    1. Zojirushi America Corporation Avatar
      Zojirushi America Corporation
      April 9, 2021

      Hi Todd, sometimes a loaf may sink if the salt or sugar amounts have been modified or if the water is too warm. If using kosher salt, then it’s best to measure it by weight for accurate measurement since the granules are much larger than table salt. Also, if the weather is warming up in your area, then please try using cold water for baking, as it will help regulate the rising of the yeast and prevent collapse. Please reach out to our Customer Support if you need additional assistance, they will be happy to help!

      Zojirushi Customer Support

      Reply
  41. Cheri Dietzman Avatar
    Cheri Dietzman
    April 10, 2021

    Just got my new Zojirushi Virtuoso and tried one of YOUR recipes in the included book — I believe the recipe has errors! Cinnamon Roll bread, page 30.
    Recipe instructs Shaping bread on step 3 then preparing dough and placing prepped dough (cinnamon rolled style) in the baking pan to bake. If I follow the instructions as printed there is no rise and punch down steps. Someone please help!

    Reply
    1. Zojirushi America Corporation Avatar
      Zojirushi America Corporation
      April 12, 2021

      Hi Cheri, at the top of the page the suggested cycle times can be found which should be used to program the breadmaker using the HOMEMADE feature. The course should be programmed to have 3 rising cycles as suggested. This recipe works best without a punch down since the dough is shaped. If you need further assistance, please reach out to our customer support by emailing support@zojirushi.com.
      We hope this helps!

      Reply
  42. Sarah Avatar
    Sarah
    May 4, 2021

    I purchased the Zujirushi bread maker HAC10 a few weeks before and now the teflon coat of paddle blade is peeled. However the replacement part on the website is out of stock. Do you know when it will be in stock? Could I continue to use my machine during this period? Thanks a lot!

    Reply
    1. Zojirushi America Corporation Avatar
      Zojirushi America Corporation
      May 4, 2021

      Hi Sarah, thank you for reaching out! Please contact our Customer Service Team for assistance with the kneading blade. Zojirushi Customer Service
      Please note, over time and with the usage of the bread machine, the baking pan and kneading blades will eventually wear out and would need to be replaced. Nicks and peeling do not affect the functioning of the bread maker. Hope this helps!

      Reply
  43. Ric Bizzoco Avatar
    Ric Bizzoco
    May 18, 2021

    I have a Zojirushi BBCC-S15A bread machine that won’t work because the baking pan pops up when it starts to mix.I replaced the wire holders for the pan at the top and it still pops up when the cycle begins to mix. Everythoing else is OK. The baking pan is new and worked before this started I had used the new pan only a few times. What can I do if anything to stop the pop-up caused by the driver below and a lack of the pan to remain in place when the driver starts to turn the mixing paddle.. The pan mixing paddle spins freely and does not bind even when it is spun by hand..When the driver contacts the paddle below the pan instead of turning the paddle it pops up the baking pan.

    Reply
    1. Zojirushi America Corporation Avatar
      Zojirushi America Corporation
      May 19, 2021

      Hi Ric, if the kneading blade no longer engages with the pan when it’s being turned manually then it indicates that it’s worn. Now, if the pan is not staying in place inside the breadmaker and it’s a new pan then it sounds like the receptacle on the bottom would require repairs. Unfortunately, the BBCC-S15A has been discontinued for about 20 years and we no longer have replacement parts available to be able to repair it. We apologize for the inconvenience.

      Reply
      1. Ric Bizzoco Avatar
        Ric Bizzoco
        June 3, 2021

        I received a new machine BBCE C20. that should fill in my needs for a while,

        Reply
  44. Millie Avatar
    Millie
    May 25, 2021

    Made banana bread in my Zojirushi Virtuoso today. It finished baking and smells good. However, I did the toothpick test to see if done in center. Toothpick came out looking clean but sticky. Should I leave it in the machine while it is still quite warm to finish baking?

    Reply
    1. Zojirushi America Corporation Avatar
      Zojirushi America Corporation
      May 26, 2021

      Hi Millie, thank you for your question! The residual heat during Keep Warm may finish the baking process if the toothpick was not too sticky. However, if the bread was not baked through, it’s best to transfer it to an oven-safe baking pan and finish baking it in the regular oven. As always, we recommend measuring the ingredients by weight in the case that the loaf was too dense or too wet. Please let us know if you have any more questions!

      Reply
  45. Rabia Calloway Avatar
    Rabia Calloway
    June 8, 2021

    Hello! I purchased a Home Bakery Supreme®
    Breadmaker BB-CEC20 I used it for dough and bread it works fine. But when I tried to use it for cake I noticed that none of the lower courses work (Jam, Cake, Sour Dough starter) That means I can select only the top courses. Any suggestions?!

    Reply
    1. Zojirushi America Corporation Avatar
      Zojirushi America Corporation
      June 9, 2021

      Hi Rabia, sometimes the bottom arrow may be hidden by a shadow depending on where the unit is placed on a counter. Please try pressing the SELECT COURSE button until you see 1:20 on your display. This will indicate the JAM course, the arrow may be directly behind the menu setting on the display. If you need any assistance with this, please reach out to our Customer Service Team by emailing support@zojirushi.com

      Reply
  46. Rabia Avatar
    Rabia
    June 9, 2021

    Thank you very much for your help. I followed your instructions and I see 1:20 for jam then 2:00 when I press again that must be for cake. Thank you so much!!

    Reply
  47. Carol Avatar
    Carol
    June 19, 2021

    Hi, the blade on my bread machine is always stuck to the shaft after baking because of the dough get in between. Is that normal?

    Reply
    1. Zojirushi America Corporation Avatar
      Zojirushi America Corporation
      June 21, 2021

      Hi Carol, great question! Yes, that may happen when baking. If you are having trouble removing the kneading blades, then please try filling the pan with warm soapy water and set it on the counter for 30 minutes or so. This should soften up the dough under the kneading blades. Please let us know if you have any questions.

      Reply
  48. Matlotliso Avatar
    Matlotliso
    July 18, 2021

    Helo, my bread maker can only knead the dough but it can’t cook, that’s the dough comes out white…am so worried because it’s still new, less than a year old

    Reply
    1. Zojirushi America Corporation Avatar
      Zojirushi America Corporation
      July 19, 2021

      Hi Matlotliso, first we recommend to check if the bread maker has the correct current time. If you are using a course that bakes and you end up with a completely raw ball of dough when the course is completed, then the bread maker will need to be inspected by an authorized service center. Please reach out to our helpful Customer Support Team by calling 1-800-733-6270 or email support@zojirushi.com and they will be able to assist you further.

      Reply
  49. Marija Fabek Avatar
    Marija Fabek
    August 26, 2021

    I am using the exact amount of ingredients for my bread maker as the receipt ask, but my my bread is after two trying sour. Why?

    Reply
    1. Zojirushi America Corporation Avatar
      Zojirushi America Corporation
      August 30, 2021

      Hello Marija, if you are having any difficulties with baking in your breadmaker please reach out to our helpful Customer Service Team and they have help you troubleshoot it. Please let them know the model number, recipe you are following, and the issue you are experiencing: Zojirushi Customer Service

      Reply
  50. Marti Avatar
    Marti
    August 28, 2021

    Hello! My machine is kneading during the rise cycle. Machine is set appropriately. Any tips?

    Ty

    Reply
    1. Zojirushi America Corporation Avatar
      Zojirushi America Corporation
      August 30, 2021

      Hi Marti, the breadmaker will “punch down” the dough during the second and third rise. The kneading blades will rotate a few times to get rid of large air bubbles which helps the texture of the bread. This is normal. Please let us know if you have any more questions!

      Reply
  51. Shelley Carda Avatar
    Shelley Carda
    September 3, 2021

    Got a BBSSC10 and the basic White Bread was beautiful and tasty and thoroughly baked, but very, very soft. I live at 5000 ft altitude above sea level, so how much flour should I be increasing in the recipes?

    Reply
    1. Zojirushi America Corporation Avatar
      Zojirushi America Corporation
      September 7, 2021

      Hi Shelley, our breadmakers are tested to function at altitudes of up to 5000 ft. When baking at higher altitudes, the most common issue is that the dough rises too high and sinks at the end or it doesn’t rise high enough. The first thing to do is to always use a kitchen scale to measure the ingredients and depending on the outcome you get, then some adjustments to the water, salt and yeast may be needed. If you are getting good results, then it’s best to follow the recipe as is without making any adjustments. Please let us know if you have any other questions!

      Reply
  52. Ana Avatar
    Ana
    September 4, 2021

    The kneading blades come off and get stripped easily. This is my third time buying them. I ensure that I soak and properly clean the pan but the blade still comes off at times and gets stripped. It is very frustrating.

    Reply
    1. Zojirushi America Corporation Avatar
      Zojirushi America Corporation
      September 7, 2021

      Hi Ana, the kneading blades will wear over time and use and if the breadmaker is used often then it will experience faster rate of wear. They are designed to be removed after every use for cleaning as well. Sometimes, if the dough is on the drier side, it may make it difficult for the kneading blades to knead and may even cause the kneading blades to slip up on the rotating shaft on the pan. We recommend to always weight the ingredients to ensure consistent results and not cause premature wear on the parts. If you are still experiencing difficulties with you breadmaker, please reach out to our knowledgeable Customer Service Team

      Reply
  53. Marlow Avatar
    Marlow
    September 10, 2021

    Based on how lame your answers are I’m not going to even consider buying one of your bread makers!

    Reply
  54. AD Avatar
    AD
    September 30, 2021

    Hi. My question is about the bread tearing on top or from the top-side when finished baking. At the final rise, it all looks nice and smooth, but as it bakes, it tears. I have tried increasing water by 1-2 TBS, but that doesn’t really do anything. I’ve used warm water. I’ve also tried reducing flour a little.

    The bread tastes fine, but sometimes the tear creates a “muffin top” that falls off as you slice the bread.

    What else do you recommend I try? Should I reduce yeast?

    Reply
    1. Zojirushi America Corporation Avatar
      Zojirushi America Corporation
      October 4, 2021

      Hi AD, it appears that you have been trying our suggestions listed here and if they haven’t resolved the issue it would be best to reach out to our Customer Service Team. They are very knowledgeable about bread baking and can troubleshoot the issue with you. Please call 1-800-733-6270 or email support@zojirushi.com

      Reply
  55. Jeanne Avatar
    Jeanne
    October 19, 2021

    Can I make a 1- lb or 1.5 lb loaf in my Zo PDC20 machine instead of the 2 lb loaf.??? Can I simply cut the recipe in half ?

    Reply
    1. Zojirushi America Corporation Avatar
      Zojirushi America Corporation
      October 22, 2021

      Hi Jeanne, the BB-PDC20 can bake a 1.5 lb. recipe. A smaller recipe will not be kneaded or baked properly. We hope this helps!

      Reply
      1. Deb Avatar
        Deb
        April 21, 2025

        I just tried a half recipe as a test run on my new Supreme and I can confirm that a 1 lb loaf is too small (pale top and over baked sides).
        Glad to hear that I can do a 1-1/2 lb loaf. There’s just me, and a 2 lb loaf is a bit big.

        Reply
        1. Zojirushi America Corporation Avatar
          Zojirushi America Corporation
          April 22, 2025

          Hi Deb, Thank you for sharing your experience with us! We’re glad the 1-1/2 lb loaf works better for you.

          Reply
  56. Ann Avatar
    Ann
    October 24, 2021

    My bread comes out with a good crust, but the top section of the bread is crumbly and the bottom section of the bread is too dense. I have a BB-HAC10 1lb bread machine.

    What can I do?

    Reply
    1. Zojirushi America Corporation Avatar
      Zojirushi America Corporation
      October 26, 2021

      Hello Ann, it sounds like the dough is not kneaded well. This could either be caused by a dough that is a little dry or by a kneading blade that is showing wear. If you are measuring ingredients using measuring cups then please try weighing the ingredients to see if resolves the issue. If you are already doing so, please call our Customer Service Team and they can help you with testing kneading blades and baking pan to see if they are showing wear. Please reach to our Customer Service Team by calling 1-800-733-6270 or email support@zojirushi.com

      Reply
  57. Reba Avatar
    Reba
    October 25, 2021

    I recently purchased the Zojirushi BB-PDC20. Does Zojirushi have a recipe for a 1.5 lb. basic white bread
    loaf? Thank you.

    Reply
    1. Zojirushi America Corporation Avatar
      Zojirushi America Corporation
      October 26, 2021

      Hello Reba, the recipe book has a Mini White Bread recipe on page 33 that is a smaller version of the regular White Bread Recipe. Please let us know if you have any questions!

      Reply
  58. Kevin Avatar
    Kevin
    November 17, 2021

    I have a BB-SSC10 which used to make beautiful bread – but for the past year, every loaf I make seems to refuse to rise properly on the final rise cycle.

    I’ve tried everything – high protein flour, warmer water, fresh yeast, more salt, less salt, more sugar, less sugar.

    I’m extremely frustrated and wondering whether or not the temperature of the kitchen (70 degrees F / 21 C) might be a factor. It’s not economic to heat the home warmer, but should I possibly program the same course in HOMEMADE setting and try lengthening the final rise time?

    If so, could you provide the precise HOMEMADE settings that would correspond to course 1 (white bread) and course 4 (wheat bread) on the BB-SSC10 so that I may program them and adjust the final rise time?

    Reply
    1. Zojirushi America Corporation Avatar
      Zojirushi America Corporation
      November 19, 2021

      Hello Kevin, our first recommendation is to weigh ingredients with a kitchen scale if you have been using measuring cups. High protein flour requires a little more water than bread flour and could potentially yield a short and dense bread if the adjustment is not made. Reducing the salt or adding more sugar would help the yeast become more active but it can cause the bread to sink at the final rise. Please try the first suggestion if you are not weighing the ingredients and it should help with the issue. However, if you are already doing so please reach out to our Customer Support Team and provide them with more details like recipe used, type of flour used, any adjustments made, and photos of the loaf if you have any available (this is very helpful at identifying the cause of a dense loaf). Please call 1-800-733-6270 or email support@zojirushi.com Our team is very knowledgeable and will help you get back to baking good loaves!

      Reply
  59. Jean Avatar
    Jean
    January 10, 2022

    Hello, Why is there such a long rest period when you first start a cycle? I tried to turn it off using the directions you gave someone above – hold both Time Setting buttons for 3 seconds. That did not turn it off. I’m using a brand new BB-PDC20. Are those the correct directions for my model? It really seems like a big waste of time. I’ve had other bread machines and none of them required doing nothing for the first 25 minutes. Thank you for your assistance!

    Reply
    1. Zojirushi America Corporation Avatar
      Zojirushi America Corporation
      January 10, 2022

      Hi Jean, when turning off the Rest cycle you must make sure it’s done before pressing the start button. If the start button is on then it will not turn it off. The REST cycle is designed to bring all the ingredients to the best temperature for kneading and baking. This cycle is very helpful in winter or when the environment’s temperature gets too cold or hot. The temperature of the ingredients is very important since it will affect how well it rises. Please let us know if you have any questions!

      Reply
  60. Kathryn Avatar
    Kathryn
    February 13, 2022

    I have a BB-PAC20 and tried the Banana Bread recipe in the cookbook. The loaf came out completely underbaked. I followed the recipe exactly. Is there a way to alter the cake setting to allow for a longer baking time?

    Reply
    1. Zojirushi America Corporation Avatar
      Zojirushi America Corporation
      February 14, 2022

      Hi Kathryn, if the baking time needs adjustment, then a new customized course can be set using the HOMEMADE setting. You will want to copy all the cycles under the CAKE course and adjust the baking time. The cake course bakes for 70 minutes so you can set up the baking time for up to 90 minutes in the HOMEMADE. Please note, that most often when under baking is experienced it may be due to the cake or loaf being a bit dense. This can often be resolved by measuring all ingredients by weight and usually a new course doesn’t need to be used. Please let us know if you have any other questions!

      Reply
  61. Dave Avatar
    Dave
    February 23, 2022

    During the second knead cycle the machine gives two loud knocks. It doesn’t seem to bother the function. Where do thes knocks come from?

    Reply
    1. Zojirushi America Corporation Avatar
      Zojirushi America Corporation
      February 24, 2022

      Hi Dave, at the start of the second rise there should be a punch down which will make a noise for a few seconds. If the noise you are hearing is not the breadmaker kneading the dough slightly during punch down, then please contact our Customer Support Team and they will be able to assist you with troubleshooting.

      Reply
  62. Steven J Smith Avatar
    Steven J Smith
    April 2, 2022

    I bought my Zojirushi one year ago. The French Bread rose so much it almost pushed up the lid. It was light and fluffy with a crunchy crust. I made a loaf recently that turned out low and dense. I bought new yeast and bread flour, but just got the same results. The first 4 hours I can barely feel any heat from the machine. In the last hour, the heat is high. Is my machine broken?

    Reply
    1. Zojirushi America Corporation Avatar
      Zojirushi America Corporation
      April 4, 2022

      Hi Steven, it is normal for the breadmaker to not be hot until it gets to the baking cycle. Most often whenever a loaf is short and dense is due to the loaf being a bit dry. This can happen when measuring the ingredients by volume with measuring cups. It makes it really easy to pack the cup with flour which in turn adds too much of it and there isn’t enough water for the extra flour. We always recommend to measure ingredients using a kitchen scale since it will yield consistent results. However, if a kitchen scale is not available please try fluffing the flour with a fork or a whisk and then carefully spoon in the flour into the measuring cups and level off without tapping or shaking the cup. This will usually resolve any inconsistent results but if you have any questions, please don’t hesitate to contact our Customer Service Team. They would love to help!

      Reply
  63. Nate Avatar
    Nate
    April 27, 2022

    The bread maker never started to bake, course 1 made beautiful dough but never heard up. Said done but it’s not.

    Reply
    1. Zojirushi America Corporation Avatar
      Zojirushi America Corporation
      May 2, 2022

      Hi Nate! It’s very unusual for a breadmaker not to bake when it’s programed to do so. However, if it said complete on the display and the course used was not on course 11, then please reach out to our Customer Service Team and they can assist you further with troubleshooting: Zojirushi Customer Service

      Reply
  64. thomas boyd Avatar
    thomas boyd
    July 9, 2022

    How far off the baking pan do the mixing blades sit.

    Reply
    1. Zojirushi America Corporation Avatar
      Zojirushi America Corporation
      July 11, 2022

      Hi Thomas, there is about 1/8 of an inch of space between the kneading blade and the baking pan on the bottom. They don’t sit completely flush against the pan. Hope this helps!

      Reply
  65. Mark Avatar
    Mark
    July 19, 2022

    One of the paddles in my breadmaker has stopped turning. It spins easily by hand, but it’s not catching on the spinning wheels under the pan.

    The problem isn’t with the paddle itself. Swapping the paddles doesn’t solve it. Turning the pan around doesn’t solve it either.

    The problem is with the connection between the paddle shaft and the spinning wheels.

    Any suggestions please? Thanks.

    Reply
    1. Zojirushi America Corporation Avatar
      Zojirushi America Corporation
      July 19, 2022

      Hi Mark, it sounds like you already tried replacing the kneading blades so that indicates that the rotating shafts on the pan are worn and are no longer turning. This means that the baking pan needs to be replaced. We have replacement pans available on our Parts & Accessories shop. Just select your model from the list to view all available parts. Please let us know if you have any questions!

      Reply
  66. Honey Avatar
    Honey
    August 7, 2022

    These answers are so important to know for the novice bread maker but, I have a.torn rotator cuff and when making the rolls I love, I have a problem kneading it as long as I like. I don’t however, know how to just the knead option in the machine and then remove the dough. Can you help me?

    Reply
    1. Zojirushi America Corporation Avatar
      Zojirushi America Corporation
      August 10, 2022

      Hi Honey, most often we would recommend using the dough setting in the breadmaker and then once the machine is done, take out the dough and shape it. Then allow it to rise one last time before baking. Now, if you have a recipe that needs a customized course, then it’s best to use the HOMEMADE setting if your breadmaker has this setting. Our Customer Service Team would be happy to walk you on the set up of the course with you over the phone if you call our line 1-800-733-6270 or email support@zojirushi.com

      We hope this is of help! Please let us know if you have any questions.

      Reply
  67. Eric Scott Avatar
    Eric Scott
    October 2, 2022

    My bread maker won’t turn on I have bought the adapter to convert it from polarized to Australia it’s not turning on

    Reply
    1. Zojirushi America Corporation Avatar
      Zojirushi America Corporation
      October 3, 2022

      Hi Eric, we are so sorry to hear that! Our electric products are designed to be used in the US and Canada only. Usually when used abroad a malfunction may be experienced due to the voltage difference even when using a transformer. This sort of malfunction would require the breadmaker being inspected and repaired at an authorized service center, which we have available in the US and Canada only. We apologize for the inconvenience.

      Reply
  68. Pamela Haymond Avatar
    Pamela Haymond
    November 21, 2022

    Hi, my bread maker has been working beautifully then all of the sudden the bread won’t rise in it and I get a dense short loaf. I’m using the recipes from the Zojirushi book. Freshly bought yeast and flour. I stick to the recipe to the letter and it’s produced gorgeous loaves. I did notice the rise doesn’t seem to get very warm. How do I check the temperature? Thanks so much

    Reply
    1. Zojirushi America Corporation Avatar
      Zojirushi America Corporation
      November 22, 2022

      Hi Pamela, sorry to hear you’re having trouble. You may be able to check the temperature if your model has the Home Made setting. Our customer service team would be happy to walk you through the process if you don’t mind giving them a call at 800-733-6270. They may be able to identify other issues that may be affecting the outcome as well. Thank you!

      Reply
  69. Marie Avatar
    Marie
    December 5, 2022

    My zojirush pac 20 won’t start the cycle. The power comes on, the settings beep etc but the cycle won’t start. I unplugged it and replugged but still won’t work. Any suggestions?

    Reply
    1. Zojirushi America Corporation Avatar
      Zojirushi America Corporation
      December 6, 2022

      Hi Marie, if the start light lights up that means that the breadmaker is working on the course and is likely working on the REST cycle. If the light doesn’t turn on at all, or if you don’t see anything on the screen when you plug it in, then that would indicate that there is an internal malfunction and that if would need to be inspected by an authorized service center. Based on what you have shared, it’s likely to be on the REST cycle where it brings all the ingredients to the same temperature and it would just need about 30 minutes for it to move on to the KNEADING cycle.

      If you need additional assistance, please reach out to our Customer Service Team and they would be happy to troubleshoot the breadmaker with you

      Reply
  70. Michelle Avatar
    Michelle
    December 27, 2022

    hi could you provide some quick bread recipe for BB-KWQ10 (e.g., walnut, pumpkin, cranberry, chocolate, earl grey bread) that uses quick bake setting? thanks!

    Reply
    1. Zojirushi America Corporation Avatar
      Zojirushi America Corporation
      December 29, 2022

      Hi Michelle, the BB-KWQ10 is not a Zojirushi America model so we don’t have any recipes for this particular model. You are more than welcome to peruse our breadmaker recipes for some inspiration.

      If you live outside of the US and Canada, you can also reach out to your local Zojirushi branch for more information on your breadmaker: https://www.zojirushi-world.com/

      Reply
  71. Susan Greenberg Avatar
    Susan Greenberg
    February 5, 2023

    I have a new bb-cec20 machine, and for the most part I am happy with it. However, when the baking is done, the kneeding paddles refuse to release when I try to get the bread out of the pan. The last two times, I removed the paddles after the second rise and the bread still doesn’t release (I twist the wing nuts underneath, and it doesn’t seem to help much). I have to use a plastic spatula to slide down the sides of the bread pan and push on the sides to lift it slightly. What is causing this, and how can I improve the removal without extreme effort?

    Reply
    1. Zojirushi America Corporation Avatar
      Zojirushi America Corporation
      February 6, 2023

      Hi Susan, depending on the age of the baking pan it may be that the nonstick coating is starting to show signs of wear. One thing some customers will do is add the butter on the bottom along with the liquids to help release the bread. Twisting the wing nuts underneath is will only help release the bread when the kneading blades are attached. For better assistance, please reach out to our Customer Service Team and they will be able to troubleshoot the issue better with you: https://www.zojirushi.com/app/customer_service/entry

      Reply
  72. Pearlyn Tan Avatar
    Pearlyn Tan
    March 14, 2023

    tried adding pumpkin cube and orange peel to my bread..the added ingredient all sink to the bottom instead of being evenly distribute. any help/advices are appreciated.

    Reply
    1. Zojirushi America Corporation Avatar
      Zojirushi America Corporation
      March 14, 2023

      Hi Pearlyn, if added ingredients are heavy they will tend to sink, so we recommend to chop them up and add them in handfuls after the add beeps sounds. When you hear the beep, open the lid and add a small handful then close the lid to let it mix for a few seconds and repeat until all the added ingredients are in the pan. If you need additional help, you can always reach out to our Customer Service Team and they will be happy to provide help!

      Reply
  73. Kevin Avatar
    Kevin
    May 1, 2023

    I have the BB-PDC20 model. Using setting 1 with weighed ingredients. My bread turns out well shaped. The internal bread is a terrific texture and moisture. But the crusts are very hard to chew, even though I have the crust set to ‘light’.

    Additionally, the top crust is not smooth and attractive. It has stretched areas, rather than a normal smooth surface. It is terribly crumbly to cut as well.

    Reply
    1. Zojirushi America Corporation Avatar
      Zojirushi America Corporation
      May 3, 2023

      Hi Kevin, that is rather unusual. Please reach out to our Customer Support Team, and they will be able to troubleshoot and figure out what is causing the crust to be hard and crumbly. It would help if you provide them with more details as to the recipe used, any substitutions made, and if you have any photos handy, please share them! It will help them figure out the issue faster: https://www.zojirushi.com/app/customer_service/entry

      Reply
  74. Maricar Roslyn Barnshaw Avatar
    Maricar Roslyn Barnshaw
    June 1, 2023

    HI,

    May I ask what is the difference between buying the SSC10 vs. SSC10WZ? I just bought the SSC10 for my diabetic mother in Amazon TODAY so she could use it to make whole wheat bread. I noticed that there was a more than USD100++ difference between the SSC10 vs. SSC10WZ. May I just know what is the difference between the two and how does it affect performance in terms of making bread? For my mother, I was thinking more of gluten free bread and whole wheat bread. Does buying the old version affect the types of bread that I am looking for my mother? Hoping to get a response please as this is an important query.

    Reply
    1. Zojirushi America Corporation Avatar
      Zojirushi America Corporation
      June 5, 2023

      Good morning, they are both the same model, the WZ is the color code. Sometimes the model number is listed with the color code (BB-SSC10WZ) and sometimes without (BB-SSC10). Please let us know if you have any other questions!

      Reply
  75. Rocky Avatar
    Rocky
    November 4, 2023

    I have a BB_PDC20
    what is the baking temperature of this machine
    Thanks…
    PS…wonderful machine!!!

    Reply
    1. Zojirushi America Corporation Avatar
      Zojirushi America Corporation
      November 6, 2023

      Hi there! We don’t have the exact temperature it will bake but it is much lower than what you would use in an oven. The baking temperature may oscillate between around 248 F to 302 F. Please let us know if you have any other questions!

      Reply
  76. Michael Avatar
    Michael
    January 1, 2024

    Tried three recipes in a row and all three came out like the ingredients were not completely mixed. Have used the machine successfully for several years so this is a new problem. Blades seem fine and catch the shaft as expected.

    Reply
    1. Zojirushi America Corporation Avatar
      Zojirushi America Corporation
      January 4, 2024

      Hi Michael, if you have tested the kneading blades, then try checking the wing nuts underneath the pan by turning them. If they seem hard to turn then it would indicate that the baking pan is worn. If the baking pan is ok, then it’s likely that the kneading blades will need replacement after all. They may be to the point that with the resistance caused by the ingredients is making them slip off and not actually turn. I would also recommend getting in touch with our Customer Service team for troubleshooting assistance as well. They are very knowledgeable and will be able to figure out the cause with you.

      Reply
  77. Melissa C Avatar
    Melissa C
    February 4, 2024

    I have the BB-CEC20. Using my regular recipe the last time I used it there was a very loud noise during the kneading cycle. I actually wasn’t sure what it was at the time as I was in the other room. When the loaf was done baking I realized the noise had come from my machine as when I pulled the loaf out the bottom of the loaf had black grease on it where the paddle is. The grease was (and still is) coming from the area where the piece the paddle attaches to in the pan. The pan also has deep scratches where the paddle sits. I can’t use this pan any longer and not sure what happened. It’s as if the “shaft or bearing broke” I have had two zojirushi bread machines and have used the same recipe. Why did this happen?

    Reply
    1. Zojirushi America Corporation Avatar
      Zojirushi America Corporation
      February 5, 2024

      Hi Melissa, based on your description it sounds like the baking pan is worn out and needs replacement. Overtime and use the kneading blades and baking pan will wear and will require replacement. The baking pan’s rotating shafts will become harder to turn and it may eventually leak the compressed vegetable grease which is what occurred. At this point the pan should be replaced and if the kneading blades haven’t been replaced, it may be a good idea to do so.

      Parts for your breadmaker are available here: https://shop.zojirushi.com/collections/all?filter.p.tag=BB-CEC&filter.p.parts_collection=parts-breadmakers&filter.p.product_type=Parts

      If you have additional questions or concerns, then please reach out to our Customer Service Team here: https://www.zojirushi.com/app/customer_service/entry

      Reply
  78. Bobbie Williams Avatar
    Bobbie Williams
    February 13, 2024

    Does the bread dough need to be punched down during the rising function in the BB-PDC20 bread making machine or at any time during the process?

    Is there a CD or YouTube video that you provide and is available for all the different set up settings of making various breads, etc.? The short video on your website only describes the machine functions. I watch a lot of YouTube channels which are helpful for me. I would appreciate a CD or YouTube help.

    Reply
    1. Zojirushi America Corporation Avatar
      Zojirushi America Corporation
      February 15, 2024

      Hi Bobbie, the breadmaker will punch down the dough automatically at the start of the second and third rise. It’s best to leave the breadmaker do it than manually do the punch down. Here is a playlist on how to use the BB-PDC20: https://www.youtube.com/playlist?list=PLWAirTegBSxDKsghpjlYb3ZQYSid3LFIT

      Please let us know if you have any other questions!

      Reply
  79. Cynthia Peterson Avatar
    Cynthia Peterson
    April 2, 2024

    I have a Zojirushi Virtuoso BB-PAC20 machine. It generally works well but the bread always seems light in color, even if I put it on dark crust.
    I am wondering if the machine is not heating enough – how can I check this?

    Reply
    1. Zojirushi America Corporation Avatar
      Zojirushi America Corporation
      April 4, 2024

      Hello Cynthia, it sounds like the dough is not being kneaded properly. This is generally normal to occur when parts like the baking pan or kneading blades are showing signs of wear. Please reach out to our customer service department and they can help you with troubleshooting and figuring out what is causing the issue.

      Zojirushi Customer Service: https://www.zojirushi.com/app/customer_service/entry

      Reply
      1. Cynthia Peterson Avatar
        Cynthia Peterson
        April 12, 2024

        I have sent an email to customer service today 4/12/2024.
        My bread is also not rising – I’ve changed yeast, flour to no avail.
        I purchased this machine in 2018, and it worked fine then. My first Zoji bread machine lasted 20+ years with no problems. I expected this machine to last as long.

        Reply
        1. Zojirushi America Corporation Avatar
          Zojirushi America Corporation
          April 15, 2024

          Hi Cynthia, sounds like maybe the kneading blades and/or the baking pan may be showing signs of wear. If you have tried replacing the ingredients with fresh flour and yeast, and you are weighing all your ingredients then it’s best to first test the parts. First you want to make sure the pan and kneading blades are outside and not installed in the breadmaker and is empty (no ingredients). Place the kneading blades onto the kneading shafts and turn them. If you see that they are freely spinning without moving the shaft, then they need replacement. After, remove them and turn the pan upside down and turn the wingnuts underneath. If you need to place more force or if they become harder to turn, then the pan is in need of replacement.

          If you would like to have on our helpful customer service representatives walk you through the testing, please give them a call at 1-800-733-7260 M-F from 8 am – 5 pm PST. For replacement parts, please visit our parts and accessories shop: https://shop.zojirushi.com/pages/parts?type=parts-breadmakers

          Reply
  80. Amy Avatar
    Amy
    April 21, 2024

    Hi. I love my breadmaker but, unfortunately, it can be undercooked on the inside. Especially when I make the raisin bread using the course one. Doughy. I have followed the directions completely. I have the BB – PDC20 model. Any ideas? Thanks for your help.

    Reply
    1. Zojirushi America Corporation Avatar
      Zojirushi America Corporation
      April 22, 2024

      Hi Amy, if the inside of the bread is undercooked and doughy, it’s usually due to the dough being too dense. This tends to happen whenever measuring cups are used instead of a kitchen scale to measure the ingredients. First we always recommend to try out weighing the ingredients, this will usually resolve the issue. If you are already doing so, then please reach out to our Customer Service team for assistance. They are very knowledgeable with baking and are happy to help to get you baking great loaves with your breadmaker: https://www.zojirushi.com/app/customer_service/entry

      Reply
  81. Wanda Avatar
    Wanda
    June 2, 2024

    I have the Zojirushi. Virtuoso BB-PDC20 bread maker. Overall. I am very happy with the machine. But…. I get lopsided loaves. This despite using a kitchen scale and following the recipe to the letter. Your troubleshooting tips suggest too much flour or not enough liquid. I fail to see how this causes one side of the loaf to rise higher than the other. The end product is lovely and light and otherwise perfect. I also found a video where it was suggested aligning the paddles before adding the ingredients. This doesn’t seem to do anything for the problem and i have to ask myself, if this were important why is it not mentioned in the Zojirushi instructions. Is there anything other than messing with the flour/water ratio that might be causing this?

    Reply
    1. Zojirushi America Corporation Avatar
      Zojirushi America Corporation
      June 4, 2024

      Hi Wanda, we are sorry to hear you are experiencing some difficulties with your breads. It is normal for the breads to have one side slightly higher than the other. As long as the bread is rising above the edge of the pan, the loaf is likely to be considered a successful loaf. However, if you have a noticeable slope, then as you said the frequent cause is a discrepancy between the wet and dry ingredients. Now, if you are already weighing your ingredients, then you want to make sure that they are all fresh, that bread flour is being used, and that the yeast is fresh as well. In some cases, if you live in high altitudes, this will also affect the bread. I would highly recommend getting in touch with our customer support team so they can help you troubleshoot your breadmaker and help you achieve great results with it: https://www.zojirushi.com/app/customer_service/entry

      Reply
  82. Lin Avatar
    Lin
    July 21, 2024

    Weighted flour not match the cup amount.

    I used a kitchen scale and cups to measure the flour, and found out that 553g flour only about 3 + 3/4 cups flour, if use 4+1/4 cups flour , that’s about 620g flour. so which one should I use.

    Reply
    1. Zojirushi America Corporation Avatar
      Zojirushi America Corporation
      July 22, 2024

      Good morning, we suggest going by weight and not volume as weight is more accurate. Please let us know how the bread turned out!

      Reply
  83. Tangiean Avatar
    Tangiean
    August 10, 2024

    Question on the bread recipes I do the honey bread a lot because it’s my favorite but it’s very high which is fine it’s just not the ideal bread size so I was going to try halving my recipe but I’m wondering do I change baking time as well and by how much? I am use to just pressing the course number so any advice will help thank you.

    Reply
    1. Zojirushi America Corporation Avatar
      Zojirushi America Corporation
      August 22, 2024

      We are very happy to hear you are enjoying your breadmaker! If the bread is rising too high, it may be due to overactive yeast and sometimes reducing the amount of sugar and using cold water can help. However, we would highly recommend getting in touch with our knowledgeable and helpful Customer Service team. They can help you better figuring out the recipe and give you tips on getting the best results. https://www.zojirushi.com/app/customer_service/entry

      Reply
  84. Rasa Avatar
    Rasa
    September 14, 2024

    I make the French bread recipe. I weigh all the ingredients. My loaves still come out lopsided….what could be wrong?

    Reply
    1. Zojirushi America Corporation Avatar
      Zojirushi America Corporation
      October 7, 2024

      Hello! We highly recommend reaching out to our knowledgeable and helpful Customer Service team at https://www.zojirushi.com/app/customer_service/entry. They can assist you with the recipe and provide tips for achieving the best results!

      Reply
  85. C McLean Avatar
    C McLean
    October 27, 2024

    A portion of the top of my bread is not cooking properly It is a section about 1 to 1/2 inches wide and about an inch deep What could be causing this

    Reply
  86. Cake maker Avatar
    Cake maker
    January 12, 2025

    I have tried several cake recipes (chocolate cake, banana bread) with the BBPAC20 (Virtuoso I have for 10 years) and they’re always undercooked (batter is still wet in the top center). It’s annoying because 1) you can’t easily prolong the bake cycle (switching to a homemade mode that just bakes for 10 mins more won’t work because the machine is HOT and won’t start the cycle), and 2) I am supposed to use a conventional oven to finish the baking, but since I don’t want to damage the gaskets of the Zojiroshi pan, I have to get the under-baked cake out of the pan and into another, which is always a big mess.

    My whole-wheat breads always are perfect, so I don’t think it’s a problem with the heating element. I used the recipes on https://www.zojirushi.com/app/recipe/breadmakers for the BBPAC20 (in fact, they’re exactly the same in my book, apart for the order of ingredients, but I always put liquids in first, and I measure everything by weight). I don’t think it can be a problem with recipes, since they would have been fixed by now.

    Reply
    1. Zojirushi America Corporation Avatar
      Zojirushi America Corporation
      January 13, 2025

      Thank you for your comment Cake Maker, and we’re sorry to hear about the BB-PAC underbaking your cake. We unfortunately don’t have recommendations on how to add bake times once the course starts, but have the following recommendations.

      1. Scrape the corners of the baking pan: Ingredients often stick in the corners, leading to uneven mixing or baking.

      2. Use the Homemade setting: You can mimic the settings of the original program but increase the bake time by 10–12 minutes to ensure the center bakes completely.

      3. Adjust recipe proportions, if necessary: Even though you’re using Zojirushi’s recipes, slight environmental or ingredient differences (e.g., altitude, humidity, ingredient brands) can affect results. Ensure your measurements are precise, and consider slightly reducing the liquid or increasing the dry ingredients to help with structure and baking.

      Please let us know if you have any further questions!

      Reply
  87. Diane Mason Avatar
    Diane Mason
    March 19, 2025

    My timer is off .Its will say bread done in 2 minutes yet machine says rise .Dough is wet ,bubbly and rising.

    Reply
    1. Zojirushi America Corporation Avatar
      Zojirushi America Corporation
      March 20, 2025

      Hi Diane, sometimes when we switch to daylight savings, we may not adjust the time on the appliances. This can cause the breamaker to be an hour behind if the time is not updated. If this is not the case, please reach out to our CS at support@zojirushi.com or call 1-800-733-6270 Monday through Friday from 8 am to 5 pm PST.

      Reply
  88. Jeanie Avatar
    Jeanie
    March 23, 2025

    I was considering your brand for a bread maker, but as this newbie’s research to bread making and the various manufacturers, I discovered your website. However, the numerous problems/questions posted from your existing customers and lack real responses and solutions to the various problems from your customer service team, I have reconsidered. Your company may want to reconsider this policy of no-response or solutions to the countless postings. It’s a terrible customer service model.

    Reply
    1. Zojirushi America Corporation Avatar
      Zojirushi America Corporation
      March 24, 2025

      Hi Jeanie, we’re sorry to hear about your concerns and appreciate your feedback. Our customer service team is always happy to assist and provide in-depth product support. If you have any questions, please don’t hesitate to give us a call at 1-800-733-6270, Monday through Friday, from 8 AM to 5 PM PST. We’d love to help you find the best bread maker for your needs!

      Reply
  89. Remco van Triest Avatar
    Remco van Triest
    March 30, 2025

    I have the BB-PDC20 Virtuoso Plus and I’m very happy with the appliance. We live at high altitude, about 6,500 ft (2,000 meters)—and it took some time to find the perfect balance of yeast, salt, water amount, and water temperature.

    I’ve learned that dough hydration percentage is key when using a bread machine. Initially, I went down the wrong path using the “Homemade” course with extended baking times, but I still wasn’t getting fully baked results. Then I started reducing the hydration percentage, and now I’m getting perfect results, even with the standard “Multigrain” program. So, for anyone experiencing underbaked loaves, I highly recommend experimenting with the dough’s hydration level.

    That said, I’d love to see the crust setting (Light/Medium/Dark) made available on all program courses, including the Homemade course. That would make the machine truly perfect.

    Another improvement I’d suggest is adding more guidance in the manual or recipe book about high-altitude baking. While I eventually found some tips on the Zojirushi website, I had to search around quite a bit first. A simple table with altitude recommendations (e.g., for 3,000 ft, 4,000 ft, 5,000 ft, and 6,000 ft), along with suggested water temperatures relative to ambient conditions, would be incredibly helpful.

    Happy baking!

    Reply
    1. Zojirushi America Corporation Avatar
      Zojirushi America Corporation
      March 31, 2025

      Hi Remco, thank you for sharing your baking experience! It sounds like you’ve perfected your method for baking a great loaf. We appreciate your feedback and suggestions. While we haven’t tested our product at an altitude of 6,500 ft, we generally recommend decreasing yeast and sugar, and increasing water, as water evaporates faster at higher altitudes. If you need any assistance, our knowledgeable customer service team is happy to help. Please feel free to reach out to them at support@zojirushi.com or call 1-800-733-6270, Monday through Friday from 8 am to 5 pm PST. Happy baking!

      Reply

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