It’s summer time and we always have one of our vacuum insulated mugs on hand. Water, iced tea, hot beverages…no matter what, our stainless mugs are designed to let you carry your favorite beverage in style.
Over the years, we’ve listened to your feedback, and incorporated four smart design features into the lids we use for our stainless mugs: the two-step release and the safety lock in the flip-open mugs, the covered sipping area and the disassembling parts for all mugs.
Step 1
Flip-open lids are super convenient. They’re great in any situation where one-handed operation is required, such as when traveling. The two-step release in our flip-open lids works by allowing the lid open in 2-steps. The first step happens when you push and hold the open button. The open button hooks onto the lid and prevents it from opening, and at the same time, allowing condensation on the lid to flow back into the mug. When you release the button as the second step, the spring at the hinge of the lid will allow the lid to spring open, and because of the first step, wont’ fling any condensation at your friend while doing so. As long as nothing is impeding the back of the lid, the lid will open all the way and stay in place, making it easy to drink without getting bumped in the face by a wobbly lid.
Step 2
The smart safety lock feature of the flip-open lids ensures that the lid doesn’t accidentally open in a bag or purse, causing leaks and spills.
Safety Lock
Along with these great features, both the flip-open and twist-open lids are designed to keep the sipping area clean by keeping it covered when you’re not taking a sip, so you don’t have to worry about getting sand on the sip area if it tips over at the beach. Perfect for summer beach days!
Clean sipping area!
And finally, the disassembling parts of our lids, whether flip-open or twist-open, mean the lids can be thoroughly cleaned. It’s the worst to find that you’ve been cleaning the lids of other bottles and yet there is still dirt, or worse, mold, inside the components. Each piece is washable and gaskets allow the re-assembled lid to fit tightly and securely.
Disassembling lid of SM-TAE48SA
Disassembling lid of SM-NAE48SA
Each of these features make our stainless mugs stylish and functional…all part of our commitment to smart design. Let us know which mug you have and how you like the lids in the comments below!
I thought about buying the last model that came out, the SM-TA48. I read comment on Amazon.com saying it supports a few months the lid lock breaks. Even after switching to the company, the problem occurred again. It would be a design flaw.
Thank you for your inquiry. We value our customers and look forward to assisting you. Please contact Zojirushi America Customer Service at 1-800-733-6270 for further assistance or email support@zojirushi.com.
I recently purchased SD-ES10BZ cool bottle. This is probably my 5th container. I am finding that I like the drinking spout on the 20oz bottles a lot better. Is there a way to interchange the lids? Do you make a 35oz bottle with the drinking spout of the 20oz?
Hi Shaunne, thank you for using our cool bottle! Unfortunately the lids are not interchangeable, and the largest capacity we have in our flip-open style lid is the 20 oz. you mention. We’ll pass along your request to our product R&D team though!
My drinking bottle SM-SC35-PV lid assembly still has a slight smell of mold even though I took it all apart and scrubbed with dish detergent. I have never filled it with anything but water.
Can I dip it in water with a little detergent and a drop or two of bleach–then rinse thoroughly???? Thanks! These mugs are the best
Hi there! Thank you for using our products and we apologize for the current situation that you are experiencing. We believe that our Customer Service team can better help assist you with this problem. Please give them a call at 1-800-733-6270.
Would like to purchase cleaning detergent SB-ZA01E and gasket replacement set for model SM-KHE48-AG. Please email with details.
Hi David, the SB-ZA01E is not available for purchase, we recommend using a food stain remover for coffee carafes that doesn’t contain any bleach or chlorine to deep clean mugs. Replacement parts for your model are available on our parts & accessories page: https://www.zojirushi.com/app/spare_parts/category/vacuum-insulated-mugs/SM-KHE36/48
Hope this helps!
SM=KHE48-NL The small, light grey thin gasket broke. Can I get a replacement gasket so my thermos won’t leak? I love these!
Hi Patricia, replacement parts for your SM-KHE are available for purchase on our Parts & Accesories page: https://www.zojirushi.com/app/spare_parts/category/vacuum-insulated-mugs/SM-KHE36/48
Please let us know if you have any more questions!
Hello,
Are the lids interchangeable for the SM-TAE48SA and SM-NAE48SA models?
I would like to buy extra flip top lids for my mugs/tumblers that are non flip top.
Hi Susan, for assistance with your inquiry please reach out to our Customer Service: https://www.zojirushi.com/app/customer_service/entry
I bought a Stainless Air Pot – SR-CC. Is ther an English language manual for it (or for one similar)? Thank you.
Hi Lesley, we don’t have an English manual for the SR-CC Air Pot. It’s a model sold outside of the US and Canada. We apologize for the inconvenience.
Would like a flip lid for my stunning mug SM-NAE48SA-AZ / EF190608. So many items on the Zoj website, I’m having trouble finding a suitable blue stopper/top. Please advise? Many thanks…we have nearly a dozen of your bottles, all outstanding!
Hi Gregory, actually your model is compatible with our SM-TAE48SA from the same Ichimatsu Collection. The flip open lid is available for purchase here: https://www.zojirushi.com/app/spare_parts/item/BB684806L-03
Please let us know if you have any other questions!
We have 5 bottles with broken lids. Please
Help. Ordered through Amazon.SA
Hi Zahra, we are so sorry to hear about the lids! Unfortunately, Zojirushi America is only able to provide replacement parts for products that we manufacture and sell in the US and Canada. I would highly recommend getting in touch with Amazon Saudi Arabia or with Zojirushi World Wide for further assistance with your request.
Zojirushi World Wide: https://www.zojirushi-world.com/
Are the lids of 360ml mugs interchangeable?
If it’s for the same model, yes they are interchangeable. The lid for an SM-K model is not interchangeable with an SM-S model. Please let us know if you have any other questions!